Business Unit Technical Manager

Responsibilities

• Lead and develop the Polish SAP CX Business Unit, including team management, coaching, performance reviews, and recruitment.

• Act as the key liaison between the Polish BU, UK management, and Reply Polska, ensuring alignment, communication, and operational effectiveness.

• Mentor, coach, and support team members in their professional, consulting, functional, and technical development.

• Support recruitment, onboarding, and talent growth to build a strong and scalable SAP CX consulting practice.

• Deliver customer projects in a hands-on role as a Senior Consultant, Solution Architect, or Delivery Lead, ensuring high-quality outcomes.

• Provide delivery oversight, solution architecture guidance, risk management, and support for project planning, estimation, and resourcing.

• Lead solution design, architecture, and implementation activities, translating customer requirements into effective SAP CX solutions.

• Support project planning, estimation, resource allocation, and adherence to delivery methodologies and standards.

• Develop and strengthen SAP CX capabilities within the Business Unit, promoting knowledge sharing and professional growth.

• Support pre-sales activities, including workshops, solution design, proposals, estimations, demonstrations, and customer engagement, while staying up to date with SAP CX innovations.

Benefits

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.

• Language Courses – you'll have access to a multi-language learning platform enabling you to practice you language skills and learn new ones!

• Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.

• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualifications

• University degree in Computer Science, Information Technology, or related field (or equivalent practical experience)

• At least 5 years in consulting or professional services within SAP environments.

• Experience leading and developing consulting or delivery teams of at least 8-10 people.

• Strong knowledge of SAP Customer Experience solutions (Sales Cloud, Service Cloud, FSM, Commerce Cloud, Emarsys).

• Hands-on experience in project delivery as a Consultant, Solution Architect, or Delivery Lead.

• Solid understanding of solution architecture, project delivery, and delivery management.

• Knowledge of delivery methodologies, including Agile, Scrum, Waterfall, and SAP Activate.

• Excellent stakeholder management, communication, and collaboration skills in international environments.

• Experience supporting pre-sales activities, solution design, estimations, and business growth initiatives.

• Good communication skills in English and Polish.

• Openness to visit Katowice office weekly.

About Portaltech Reply

Portaltech Reply is the leading partner for Customer Experience solutions with offices across the globe. The company has completed numerous large-scale implementation projects and has been awarded the Global Partner of the Year with SAP multiple times. PTR offers a comprehensive set of products and services for multichannel commerce, providing clients with a robust solution for their eCommerce needs around Customer Experience.