Technical Consultant - (Microsoft Modern Work, Automation & AI)

About Reply:

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.

Role Overview:

Reply is seeking a Microsoft Modern Work, Automation & AI Technical Consultant to support the design and delivery of business-focused solutions across Microsoft 365, Power Platform and emerging AI capabilities. This role is suited to consultants who can work with clients to understand requirements, shape high-level solution designs, translate needs into clear user stories and support delivery teams through build, test and deployment. This hybrid-based role is located either in London or Manchester.

Responsibilities:

• Gather business and functional requirements from clients and internal teams, defining clear problem statements, scope, and success measures

• Conduct structured discovery, asking the right questions to align solutions with project objectives

• Shape high-level solution designs across Microsoft 365, Power Platform, and AI-enabled capabilities

• Ensure solutions are practical, scalable, and aligned with client needs, technical standards, and governance requirements

• Translate requirements into user stories, acceptance criteria, and clear delivery documentation

• Support sprint planning, backlog refinement, and ongoing clarifications with delivery teams

• Contribute to testing, validation, and handover activities across the project lifecycle

• Build strong relationships with clients and colleagues, fostering collaboration and trust

• Communicate solution options effectively and contribute to workshops, demos, and project discussions

About the Candidate:

• Relevant professional experience in consulting, business technology, or solution delivery; Microsoft certifications (e.g. PL-900, PL-100, PL-200, MS-900) are desirable

• Experience working with Microsoft 365 and Power Platform technologies, including SharePoint, Teams, Power Apps, and Power Automate

• Exposure to Copilot, AI features, or automation use cases would be advantageous

• Strong ability to capture business requirements, document processes, and translate needs into structured functional requirements and delivery artefacts

• Experience contributing to high-level solution design, considering user experience, technical feasibility, security, and governance

• Experience working in agile delivery teams, including writing user stories and acceptance criteria and collaborating with cross-functional teams

• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences

• Curious and proactive mindset, with a strong focus on continuous learning and applying new technologies

• High level of ownership and accountability, with a focus on delivering quality outcomes

• Collaborative and client-focused approach, with the ability to work effectively across teams and deliver value through professional engagement

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.