Junior Digital Service Manager - Supply Chain Solutions

✅ What You'll Do

Join Reply as a Junior Digital Service Manager and play a key role in ensuring our clients get the most out of our advanced Supply Chain solutions based on LEA Reply™, our proprietary digital platform.

• Partner with international clients to maximize the value of our Supply Chain platform, becoming a trusted advisor for service excellence.

• Drive incident coordination and service governance by leveraging Jira Service Management, data insights and structured problem-solving.

• Transform operational data into meaningful recommendations, identifying opportunities to improve service quality, customer experience and operational efficiency.

• Lead Service Review meetings with customers and partners, turning performance metrics into actionable improvement plans.

• Monitor service performance, SLA compliance and contract health while contributing to strategic service evolution and business growth.

• Collaborate with multidisciplinary teams across consulting, product development and operations to deliver innovative service solutions.

• Contribute to continuous improvement initiatives, automation opportunities and AI-driven service evolution, helping redefine the way enterprise support is delivered.

• Work in a dynamic, ITIL-aligned environment that values ownership, structure, and innovation.

✅ What we are looking for

• Strong communication and relationship-building skills with a proactive, customer-first mindset and for interact confidently with both technical and business teams.

• Confidence in using data and KPIs to drive decisions and support negotiations.

• Excellent academic track record in STEM subjects or Management Engineering.

• Previous experiences in challenging contexts is a plus.

• ITIL certifications or strong familiarity with ITIL frameworks is a plus.

• Experience in Supply Chain or Industry 4.0 solutions is a plus.

• Working knowledge of Atlassian tools, especially Jira and Confluence is a plus.

Why Join Us?

• Be part of a high-impact team in a strategic, customer-facing role.

• Gain broad visibility across clients, technologies, and internal teams.

• Grow within a stable, forward-thinking company where your input shapes results.

• Build expertise in supply chain technology—a future-proof and evolving domain.

• Thrive in a collaborative, international environment where innovation, ownership and continuous learning are part of everyday work.

What We Offer?

An offer tailored to your experience. Your compensation package will be defined based on the role identified, your professional experience, technical expertise, the level of responsibility associated with the position, and the organizational context in which you will join. The collective labour agreement (CCNL) mainly applied within Reply is the Italian Metalworking Industry Agreement. The position is expected to start from the B1 level, with a gross annual salary (RAL) ranging from € 31.000 to € 42.000.

Ready to make an impact where service meets strategy? We're excited to meet you.

Apply now and become part of the digital logistics revolution.

✅ Who We Are

Reply is a company that specialises in Consulting, Systems Integration and Digital Services with a focus on the conception, design and implementation of solutions based on the new communication channels and digital media. Reply partners with key industrial groups in defining and developing business models made possible by the new technological and communication paradigms such as Artificial Intelligence, Big Data, Cloud Computing, Digital Communication, the Internet of Things and Mobile and Social Networking. In so doing, it aims to optimise and integrate processes, applications and devices.

Reply is committed to embracing diversity and creating an inclusive work environment by valuing the uniqueness of people regardless of age, gender, sexual orientation, religion, nationality or disabilities as protected by Italian Law (L.68/99).

Reply is committed to ensuring that our candidate selection methods are fair and just. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.