Internship - Order Handling and Customer Support specialist

Noi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo.

Questa posizione risponde a: Sales Support Manager

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: hybrid

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.

• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.

• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the role

• Education: a Bachelor’s or Master’s degree in Economics.

• Technical Skills: proficiency in the Microsoft Office Suite, particularly Excel.

• Knowledge of Power BI is a strong plus.

• Knowledge of SAP is a plus.

• Languages: ability to communicate fluently in both Italian and English.

• Soft Skills: excellent problem-solving abilities and attention to details. Ability to work collaboratively with cross-functional teams and customer-oriented mindset.

Benefits

Locally, you can count on:

• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.

• Meal allowance: Access to canteen

More about us

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World.

Costruire un futuro più pulito e intelligente richiede ogni tipo di mente: i curiosi, i coraggiosi e i creativi. Per questo accogliamo persone da ogni percorso e con ogni esperienza.

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