IT Solution Designer - Digital Consumer & Commerce Platforms (Guadalajara, JAL, MX)

About the role:

You will be responsible for designing, developing, and maintaining technical architecture solutions and applications that meet business needs. You will work closely with internal teams, stakeholders, and technology partners to ensure solutions comply with Ferrero’s architecture, quality, and performance standards. You will also lead testing, implementation, and application support activities throughout the entire application lifecycle, ensuring proper operation and business continuity.

Main Responsibilities:

You will design and develop technical architecture solutions and applications, ensuring alignment with business requirements and Ferrero’s technology standards.

Consumer & Commerce Platforms Support initiatives across Consumer & eCommerce platforms, including: Product Information Management (PIM/PXM), digital Asset Management (DAM), B2B Commerce & Customer Portals, direct-to-Consumer (D2C) Commerce, CRM & Consumer Engagement (SAP CX), digital Marketing Technologies, brand Websites & CMS Platforms, global Promotions & Loyalty Programs, shoppable Commerce.

Integration & Data Management Support API-driven integrations between consumer-facing applications and enterprise systems. Collaborate with architecture, integration, and data teams to define end-to-end solution flows. Help ensure data quality, consistency, security, and compliance across platforms.

Platform Governance & Operations Support platform enhancements, upgrades, releases, and continuous improvement initiatives. Contribute to testing, documentation, operational readiness, and support transition activities. Assist with issue analysis and advanced troubleshooting activities when required.

Innovation & Continuous Improvement Evaluate emerging technologies, industry trends, and vendor solutions relevant to Consumer & eCommerce. Support proof-of-concepts, pilot programs, and innovation initiatives. Identify opportunities to simplify processes and improve platform effectiveness across the region.

About You:

Bachelor’s degree or Engineering degree in Computer Systems, Computer Science, Information Technology, Software Engineering, or a related field.

Experience in technical architecture and application management, including solution design, testing, implementation, upgrades, Level 3 support, and technology project management, working closely with commercial teams and shopper-oriented digital platforms.

Knowledge of Service Management and SLAs.

Experience working with multidisciplinary teams, stakeholders, and technology vendors/partners.

Strong analytical and strategic thinking skills, effective communication, and strong organizational and collaboration skills.

Advanced/conversational English, considering interaction with international teams.

About Ferrero

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding. Find out more here.

Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.