Customer Relationship Manager

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:

• Attritive salary, alongside a competitive commission structure

• Access to a range of retail and leisure discounts

• Access to a range of wellbeing support and Best Doctors Service

• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:

• Managing enquiries to improve the conversion rates and achieve occupancy targets

• Excellent communication skills.

• Networking within the local community to raise the profile of the home and generate enquiries

• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy

• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:

• Have proven sales and marketing experience preferably in healthcare but not essential

• Have the ability to analyse data on Salesforce or similar CRM application

• Be self-motivated and target driven

• Have interpersonal and professional qualities

• Confident user of Microsoft Office (Excel/Powerpoint)

• Full UK driving licence.

NEED TO DO:

• Represent Barchester and our state of the art home in a friendly and professional manner.

• Responsible for all sales activity for the home.

• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.

• Engage with residents and relatives to understand their experience and requirements.

• Respond to sales enquiries.

• Actively generate leads and identify local marketing opportunities.

• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.