Job Description

Senior ServiceNow Consultant

Role Overview

The Senior ServiceNow Consultant will play a key role in the technical implementation and customization of the ServiceNow ITSM platform, supporting solution design and ensuring that the platform follows ServiceNow best practices.

Key Responsibilities

• Design and implementation of ServiceNow ITSM solutions

• Configuration and development within a domain separated ServiceNow instance

• Development of business rules, client scripts, workflows, and UI policies

• Support of ServiceNow integrations with external systems

• Participation in technical design discussions

• Collaboration with stakeholders and project teams

• Ensuring adherence to ServiceNow best practices

Qualifications

Required Skills

• Strong experience with ServiceNow platform development

• Deep knowledge of ITSM processes

• Experience with domain separated ServiceNow environments

• Solid knowledge of JavaScript

• Experience in enterprise ServiceNow implementations

Certifications

• CSA – mandatory

• CIS ITSM – recommended

Language Requirements

• English – professional working proficiency

• German – nice to have (project environment is German-speaking)

Additional Information

What do we offer you?

Work environment & flexibility

• International, dynamic and collaborative environment

• T-Social: social initiatives (sports, community, health, ...)

• Hybrid work model (remote/on-site)

• Flexible working hours

Growth & development

• Customized training: access to Coursera to learn whatever you want, whenever you want

• Weekly language classes (English, Spanish & German)

• International Mentoring Sessions & Experience Days

Compensation & benefits

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport)

• Telemedicine

• Life and accident insurance

• Social fund

Wellbeing & time off

• 26+ working days of vacation per year

• Free access to specialist services (medical, legal, wellness)

• 100% salary coverage during medical leave

• And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team! T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

Your Task

The Senior ServiceNow Consultant will play a key role in the technical implementation and customization of the ServiceNow ITSM platform, supporting solution design and ensuring that the platform follows ServiceNow best practices.

Key Responsibilities

• Design and implementation of ServiceNow ITSM solutions

• Configuration and development within a domain separated ServiceNow instance

• Development of business rules, client scripts, workflows, and UI policies

• Support of ServiceNow integrations with external systems

• Participation in technical design discussions

• Collaboration with stakeholders and project teams

• Ensuring adherence to ServiceNow best practices

Your Profile

We are looking for a Senior ServiceNow Consultant with strong technical expertise in ServiceNow ITSM platform development, deep knowledge of ITSM processes, and experience with domain separated environments, along with required certifications and professional English proficiency.

Must Have Skills

• Strong experience with ServiceNow platform development

• Deep knowledge of ITSM processes

• Experience with domain separated ServiceNow environments

• Solid knowledge of JavaScript

• Experience in enterprise ServiceNow implementations

• CSA (Certified System Administrator) certification - mandatory

• English - professional working proficiency

Nice to Have Skills

• CIS ITSM (Certified Implementation Specialist - IT Service Management) certification

• German language skills