Customer Service Administrator

Customer Service Administrator | Ljubljana, Slovenia

KONE is a respected multinational company and a global leader in the elevator and escalator industry. To support our growing operations in Slovenia, we are looking for a Customer Service Administrator to join our team in Ljubljana.

In this role, you will play a key part in supporting our Sales, Service, and Delivery Operations teams, ensuring smooth administrative processes and delivering excellent customer service.

What You'll Do

• Provide administrative support to Sales, Maintenance, and Installation teams

• Prepare and manage customer contracts, documentation, and service-related records

• Coordinate customer communications, contract updates, and key account follow-ups

• Support scheduling activities, service orders, inspections, and subcontractor coordination

• Prepare quotations, process repair-related opportunities, and support billing activities

• Maintain accurate data in internal systems and customer portals

• Assist with reporting and public tender administration

What We're Looking For

• Experience in administration, customer service, or a similar coordination role is desired

• Strong organizational skills and attention to detail

• Good communication skills and a customer-focused mindset

• Proactive, solution-oriented, and able to manage multiple priorities

• Hands-on experience with Microsoft Office, especially Excel

• Proficiency in English

What We Offer

• A permanent, full-time position in a globally recognized and innovative company

• A supportive and collaborative international working environment

• Clear career development opportunities within KONE

• Hybrid working model

If you're an organized and customer-oriented professional looking to grow your career in an international company, we'd love to hear from you.

Apply now, and if you have any questions, contact Mirtill Ujvári-Ring at mirtill.ujvari-ring@kone.com

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html