Project Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

Key responsibilities

• Builds rapport and strong relationships, with a clear focus on meeting customer expectations and needs.

• Acts as a key contact for Property Management with Clients to deliver project scope and against contractual requirements.

• Supports the wider leadership team to design and shape the Property Management agenda. Including identification of people resource requirements, training and skills development.

• Ensure strong linkages with the wider Change Programme, supporting the delivery of the Global Strategy.

• Role model and drive engagement strategies across the REMS business, coach and mentor individuals and teams to maximise team performance.

• Champion Transformation Projects and increase project management capability across Property Management.

• Required to work across the business and with 3rd parties (clients, occupiers, and suppliers)

• Support any wider governance reporting as required.

• Deputise for the Senior Project Manager as required.

• Define project scope, goals and deliverables with the Project Sponsor as part of the project initiation process.

• Plan and schedule project timelines and milestones using appropriate tools.

• Track and report on progress against plan of projects, escalating issues for resolution where applicable. Identification and management of project risks and issues.

• Engage with the Change Manager, supporting change management, adoption and process improvement.

• Perform stakeholder analysis and create a stakeholder engagement plan.

• Work with the Project Sponsor and Steering Group to address the impact of any change to teams within the organisation.

• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

• Liaise with project stakeholders on an ongoing basis.

• Estimate the resources and participants needed to achieve project goals.

• Identify and manage project dependencies and critical path.

• Conduct project post implementation reviews of projects and document lessons learned and areas for improvement in future projects.

Career Mapping Requirements

Functional Knowledge / Business Expertise:

• Requires conceptual and practical expertise in own discipline and basic knowledge of related disciplines

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership:

• Acts as a resource for colleagues with less experience.

• Leads projects with notable risk and complexity, develops the strategy for project execution

• OR Leads highly visible multi-disciplinary project teams or initiatives, provides thought leadership

Problem Solving:

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact:

• Impacts the business results of a sub-function by supporting and funding of projects, products, services, and/or technologies and developing policies and plans

• Guided by function and/or sub-function business plans

• Impacts the direction and resource allocation for program, project or services, works within general unit policies and industry guidelines

Interpersonal Skills:

• Explains difficult or sensitive information; works to build consensus

• Influences others internally and externally including senior leaders

Leadership Capabilities & Competencies:

Drive Change

• Thrives on Change

• Learning Agility

• Intellectually Curious

• Appetite for Risks

• Digital Drive

Help Others

• Builds Relationships

• Actively Collaborates

• Helps Others Succeed

Think Big

• Thinks Strategically

• Simplifies the Complex

• Solves Complex Problems

• Sees the Big Picture

Inspire

• Inspires Others

• Creates Vision and Strategy

• Energizes Others

Get it Done

• Acts decisively

• Drives Results

• Passion to Win

• Takes Ownership

• Accountable

• Resilient

Business First

• Focuses on Customers and Clients

• Business / Financial Acumen

• JLL First

Other:

Key capabilities required:

• A minimum of 3 years direct work experience in a project management capacity.

• Project Management certification such as PRINCE2 is required

• Project management skills including planning, risk management and benefits tracking.

• Experience in using project and programme management tools and techniques.

• Reacts to project adjustments and alterations promptly and efficiently.

• Strong written and oral communication skills.

• Previous experience managing clients and key customers.

• Ability to work under pressure.

• Adept at understanding business requirements quickly and easily.

• Experience in the property sector an advantage, but not essential.

Key Stakeholders:

• Transformation Delivery Director & Head of Transformation

• Property Management Senior Directors and direct reports

• Head of Quality Assurance & Risk

• Change Management

• Clients

• Operational and Financial teams

Location:

On-site –Norfolk, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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