Distinguished Technical Architect

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Job Category Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Distinguished Technical Architect, you will be one of the most senior and experienced technical architecture practitioners within the Solution Engineering organization. You will play a defining role in helping Salesforce's most strategic customers become Agentic Enterprises by designing transformative, technical architectures that leverage the full Salesforce Platform, including Agentforce, Data Cloud, and other platform capabilities.

This is not simply an execution role. At the Distinguished level, you are expected to shape technical architecture strategy, influence Salesforce's product and technology direction, and serve as a recognized authority on technical solution architecture both internally and externally. You will work on Salesforce's most complex, high-value customer engagements across industries and business models—from pre-sales through adoption—while leading executive-level architecture conversations with business and technology leaders.

You will be a central member of the Solution Engineering Architecture organization, whose mission is to inspire, architect, prove, and enable customer success. You will model what it means to be a trusted technical advisor, helping organizations realize measurable business outcomes through the Salesforce Platform and AI-powered transformation.

Why This Role?

Modern customer experiences span every stage of the customer lifecycle and increasingly rely on connected data, AI, automation, and digital engagement. These experiences require integrated architectures that leverage the breadth of the Salesforce Platform alongside enterprise applications, data platforms, integration technologies, and partner ecosystems.

As a Distinguished Technical Architect, you will establish technical architecture patterns, reference architectures, and best practices that accelerate customer success across the Salesforce ecosystem.

Your Impact & Responsibilities

Strategic Architecture Leadership

• Define and lead technical solution architecture strategy for Salesforce's most strategic and complex customer engagements.

• Architect end-to-end Agentic Enterprise solutions leveraging Agentforce, Data Cloud, and the broader Salesforce Platform.

• Design enterprise AI interoperability and scalable technical architectures across Salesforce and third-party ecosystems.

• Develop thought leadership on technical architecture, AI governance, security, compliance, and responsible AI.

• Create reusable architecture frameworks, reference architectures, best practices, and implementation patterns used across Solution Engineering.

Customer Engagement

• Lead executive architecture workshops, technical discovery sessions, architecture reviews, and strategic solution design engagements.

• Translate complex business challenges into scalable technical solution architectures and transformation roadmaps.

• Build compelling solution proposals that balance immediate business value with long-term architectural strategy.

• Partner with executive stakeholders to shape technical strategy before active sales cycles begin.

• Design solutions focused on customer adoption, consumption, business outcomes, and long-term success.

• Provide architectural governance and implementation guidance for Salesforce Professional Services and partner organizations.

Cross-Functional Leadership

• Collaborate across Solution Engineering, Product Management, Engineering, Customer Success, Professional Services, and the partner ecosystem.

• Influence Salesforce product strategy, architecture standards, and technical best practices.

• Establish architectural governance and technical handoff standards that ensure solution integrity throughout the customer lifecycle.

• Contribute to AI Centers of Excellence, innovation initiatives, and technical strategy programs.

Thought Leadership & Enablement

• Publish thought leadership on technical architecture, AI transformation, Agentforce, Data Cloud, and Salesforce platform strategy.

• Lead architecture enablement programs, architecture forums, and technical education initiatives.

• Mentor Technical Architects and Solution Engineers while establishing standards for architectural excellence.

• Represent Salesforce at executive briefings, conferences, customer events, and industry forums.

Operational Excellence

• Achieve annual business objectives and strategic customer engagement goals.

• Maintain accurate architectural documentation and customer engagement records.

• Continuously expand expertise across Salesforce technologies, AI capabilities, technical architecture, and emerging technologies.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Software Engineering, Management Information Systems (MIS), or a related technical discipline.

Experience

• Minimum of 4 years of professional experience in Solution Engineering, Technical Architecture, Enterprise Architecture, Technical Consulting, Software Engineering, or another customer-facing technical role.

• Extensive experience designing technical solutions for complex business and technology environments.

• Deep expertise across multiple Salesforce platform capabilities, including Agentforce, Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, MuleSoft, Slack, Tableau, Platform technologies, and AI capabilities.

• Experience designing scalable technical solutions across public cloud platforms such as AWS, Microsoft Azure, or Google Cloud.

Technical Knowledge

• Knowledge of enterprise applications, relational databases, ERP technologies, APIs, integration patterns, middleware, event-driven architectures, and modern enterprise application design.

• Strong understanding of enterprise AI architecture, autonomous agents, AI governance, security, compliance, and responsible AI.

• Knowledge of enterprise data architecture, Master Data Management, analytics, data governance, and AI-ready data strategies.

Communication & Leadership

• Strong oral, written, presentation, collaboration, and interpersonal communication skills.

• Demonstrated ability to communicate complex technical concepts to executive and technical audiences.

• Ability to work collaboratively across cross-functional teams to solve complex technical problems in diverse and dynamic organizational environments.

• Experience influencing executive stakeholders, including CIOs, CTOs, business executives, and enterprise architects.

• Demonstrated organizational impact through reusable architecture assets, frameworks, standards, or thought leadership adopted beyond an immediate team.

Preferred Qualifications

• Salesforce certifications across one or more product domains.

• Salesforce Certified Technical Architect (CTA) or progress toward advanced Architect certifications.

• Previous experience as a Solution Engineer, Sales Engineer, Solution Architect, Technical Architect, Enterprise Architect, or equivalent customer-facing technical leadership role.

• Experience integrating Salesforce with enterprise applications, analytics platforms, collaboration tools, and partner technologies.

• Familiarity with enterprise architecture frameworks such as TOGAF, Zachman, or equivalent methodologies.

• Experience with design thinking, value-based selling, executive consulting, and enterprise transformation initiatives.

• Software development experience with modern programming languages and enterprise application development.

• Experience working with AI-powered development tools and modern engineering practices.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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