Aftermarket Senior Executive

Job Description

Be part of something bigger. Decode the future.

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build a future home!

Aftermarket Senior Executive responsible for managing aftermarket operations, driving parts and accessories sales, supporting service excellence, and ensuring customer satisfaction through effective coordination with internal and external stakeholders.

What you’ll do:

• Manage and monitor aftermarket business activities, including spare parts, accessories, consumables, and service offerings to achieve sales and profitability targets.

• Coordinate closely with service partners, dealers, and internal departments to ensure timely parts availability and efficient fulfillment of customer requirements.

• Analyze sales performance, inventory trends, and market demand to identify growth opportunities and recommend improvement initiatives.

• Support the development and execution of aftermarket campaigns, promotions, and business strategies to increase revenue and customer retention.

• Handle escalated customer inquiries and complaints related to aftermarket products and services, ensuring prompt resolution and customer satisfaction.

• Prepare and analyze reports on aftermarket sales, service performance, inventory movement, and business KPIs for management review.

• Maintain strong collaboration with regional and internal teams including Sales, Marketing, Field Operations, Consumer Care, Finance, and Supply Chain to support overall business objectives.

• Build and maintain strong working relationships with external stakeholders such as dealers, authorized service providers, logistics partners, and suppliers.

• Ensure compliance with company policies, operational procedures, and quality standards.

• Support any other ad hoc projects, operational activities, or administrative duties assigned by the management from time to time.

Qualifications:

• Possess at least Diploma / Degree

• Minimum 3 years of related working experience in aftermarket, customer service, spare parts management, field operations, or a related field.

• Computer literate with good knowledge of Microsoft Office applications, especially Excel, PowerPoint, and email communication.

• Strong analytical and problem-solving skills with the ability to interpret sales and operational data.

• Good communication and interpersonal skills with the ability to collaborate effectively across departments and external business partners.

• Able to work in a fast-paced environment, independent, customer-focused, result-oriented, and disciplined.

• Ability to multi-task, prioritize workload, and manage time effectively.

• Experience in aftermarket operations, inventory management, spare parts planning, or dealer management will be an added advantage.

• Proactive, self-motivated, and committed to continuous improvement and operational excellence.

• English and Mandarin profiency.

Core Competencies:

• International. You enjoy to work in a truly global environment and you like to deliver in cross-functional teams;

• Strategic. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture;

• Business acumen. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions;

• Team player. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners;

• Good listener and communicator. You have great communication skills and you have the ability to convince, influence and motivate others in a complex matrix organization;

• Self-starter. You are keen for new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results;

• Agile. You like working in a fast moving environment, being open to new opportunities and evolving priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priorities;

• Energy. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome!

Where you'll be:

You will be based in our Singapore office.

Benefits Highlights:

• Flexibility of work hours with hybrid work arrangement

• Discounts on Electrolux products and services.

• Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find out more:

• https://career.electroluxgroup.com/global/en

#LI-PT1