Context

• Engages the stakeholders in CT and HQ on communicating views of the CT’s service business strategies and business challenges. Maximize customer satisfaction while achieving ASML’s business objectives by driving service cost/pricing transparency and a coherent service product portfolio based on defined CT’s Service Business Strategy.

Requirements

• Bachelor / Master degree with substantial general work experience and comprehensive job-related experience in own area of expertise to fully competence level

• Knowledge and experience with Office, SAP

• Experience in management reporting and communication

• Understanding of semiconductor markets and business. Knowledge of lithography processes and semiconductor manufacturing is preferred.

• Experience in supply chain dynamics

• Good business sense/customer focus, service mindset

• Ability to deal with pressure and changing requirements

• A culturally aware team-player who can also work well independently

• Ability to plan and set priorities

• Pro-active and result driven “can do” mentality

Responsibilities

• In-depth knowledge of service product portfolio, facilitate and conduct Service Product training and refreshment to China CT AM’s and SAO’s

• Provide thought leadership and strategic advisory on service business opportunities, risks, and portfolio optimization to senior management and key stakeholders.

• Understands big picture of service product portfolio cross BL and cross Sales Clusters, addresses high impact complex service business challenges through internal coordination and communication with BLs, CT Clusters, CS Clusters, and Finance team etc.

• Own the planning and orchestration of Service Business annual TAP and strategic programs, ensuring timely execution and delivery against agreed objectives and milestones.

• Drive resource governance and prioritization alignments across China CT & regional stakeholders for important service business activities, including VUPs, relocations, and customer projects.

• Take responsibility for service business performance improvements through coordination and alignments with multiple internal stakehoders.

• Drive LPSC related service business task implementations, help to coordinate the in-fab/in-house repairs with aligned business priorities

• Customer training coordination to support critical customer needs with balanced resource arrangements from GTC

Interfacing

• Collaborates with internal stakeholders, including ASML senior leaders, local AM/CS/Finance teams, BL's, and SBC team in VHV

Improvements

• Continuously seeks and signals improvement points regarding existing and develops new instruments, processes and procedures

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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