Helpdesk Operator

Job Description

Reporting directly to the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, the CAFM operative will be responsible for the following: -

• Provide a helpdesk function to deliver related managing agent services to the Wave1 project

• work on a shift basis which could include weekend and night working

• Assist the operations team in the daily operations of the CAFM system

• In conjunction with the helpdesk supervisor, produce reports to performance levels

• Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures

• Ensure client issues are professionally resolved

• To meet or exceed Targets and KPI requirements set by senior management from time to time

• Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

Accountabilities:

• Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives

• Good communication with the FM staff, vendors and supply chain from a helpdesk perspective

• Perform emergency support duty, if required

• Accurate capture and inputting of all required information

• Close relations with coordinators to ensure operational effectiveness

Skills

Job Requirements:

• Minimum 2 years working experience in a call center/helpdesk type role preferred

• Strong Interpersonal skills, initiative, analytical thinking.

• Perfect command of spoken and written English

• Must have experience working with Facility Management Background.

• CAFM experience is preferred.

• Must be Saudi national

• The person appointed will be expected to work flexibly and the exact nature of the duties described above is subject to periodic review and is liable to change.

• Excellent computer skills, knowledge of web/internet technologies and MS Office

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.