Customer Acceptance and Delivery Manager (CADM) - A320

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Job Description:

Airbus Americas, Inc is looking for a Customer Acceptance and Delivery Manager (CADM) to join our team based in Mobile, AL.

The Customer Acceptance and Delivery Manager (CADM), as the focal point for the customer, is accountable for the On-Time, On-Quality and satisfactory delivery of an aircraft to airline customers/lessors. CADM is the coordinator of the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT) for industrial/technical topics, from FAL pre-assembly up to ToT / Ferry Flight, manages the risks (technical, industrial, certification, definition, planning aspects) to protect the deliveries.

Meet the Team:

Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flightlines. Join our team and watch our aircraft come to life.

Your Working Environment:

On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Leader of CAD MFT (Customer Acceptance and Delivery Multi Functional Team)

• CADM acts as the single POC for the customer along the CAD process in the scope of aircraft deliveries to ensure On-Time, On-Quality, and Customer satisfaction.

• CADM manages the Communication Loop within the core MFT (Customer Aircraft Quality Manager, Delivery Transaction Manager) to provide timely and accurate insight for any relevant Customer/Acceptance/Delivery blocking issue. Liaise with CAM/CAQM to define the containment and corrective action plan for any such issue.

• Shares, particularly in the case of commercial escalation needed, a strong & close relationship through CAD process with Delivery Transaction Manager (DTM)

• As Fleet Manager, CADM maintains a relationship with airline customers and Global Account Management team for any aircraft fleet awareness. For any major in-service issue, assess the impact on the upcoming aircraft in Plants or FAL of the related fleet.

Monitor the Industrial activities of the aircraft assembly:

• As technical/industrial focal point of the Customer, LFCM leads the Risk Management on A/C technical status & Industrial Planning from Pre-FAL to Ferry Flight.

• Monitor the negotiation of complex technical/industrial topics, manage those items that need containment and/or a corrective action plan in order to prevent a delay to delivery milestones.

• Manages any major event, non-conformity, deviation, and ground rework that may impact the deliveries, thus protecting Airbus interests.

• CADM is accountable for the Go/NoGo decision at Hand-Over to Delivery, for aircraft acceptance to start the Delivery phase

Customer Communications

• As the voice of the customer, Manages the communication along the CAD process (FAL, Flightline & Delivery) and shares the AIRBUS voice towards the customer for technical/industrial topics.

• CADM has to manage a wide range of interactions with Airbus Functions within different organizations, and Suppliers

• The CADM, with agreement from the Customer, defines the Customer Presentations Program for a given fleet, which is managed on each aircraft by the CAM team

• Facilitates and protects the application of the recommendations/decisions made on behalf of the MFT, taking into account Customers expectations while protecting Airbus interests.

• Manage the feedback loop using necessary information from CSIP responses after delivery, to mitigate repetitive items on subsequent aircraft, and thus to ensure continuous improvements in line with Customer expectations.

• CADM communicates with top management of both Airbus and Customers.

Additional Responsibilities:

• Perform Aircraft Status Review Meetings (ASRM’s) with customers as needed

• Manage Major Manufacturing Incident (MMI) notification to customer

Your Boarding Pass:

• Required Bachelor's Degree or equivalent aeronautical technical experience

• 8 years combined aeronautical and customer focused product support experience

• Prior experience in aircraft production/ aircraft delivery environment

• Required Aircraft technical knowledge

• Ability to communicate in English efficiently and effectively.

• Knowledge / application of company rules / policies pertaining to the use of social media.

Preferred

• A&P License

• Preferred CAM, DTM, CAQM or similar prior experience in aircraft production/ aircraft delivery environment

• Aircraft manufacturing processes, aircraft definition & configuration, airline operations, certification, and airworthiness.

Travel Required:

• 10% Domestic and International

Eligibility:

• Eligible for employment in the US without sponsorship

Physical Requirements: Standard office and aircraft production environments.

• Onsite: 100%

• Vision: adequate to enter and read material on computer screens.

• Hearing: able to hear sufficiently to engage in conversation in office settings Able to hear safety alerts and warning signals.

• Speaking: able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.

• Equipment Operation: Able to operate company vehicles as needed (golf cart, van, etc.)

• Sitting/Standing: able to sit/stand for extended periods of time

• Squatting/Kneeling: able to squat or crawl as necessary in interior/exterior areas of aircraft during inspections

• Walking/Climbing: able to walk large amounts for transiting the campus, climb ladders/maintenance stands/scaffolding for aircraft external inspections.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Americas, Inc.

Employment Type: US - Direct Hire

Experience Level: Professional

Remote Type: On-site

Job Family: Programme & Project Management ------

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