Job Description

As a Floor Manager you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience

• Analyse sales data and collaborate with the Store Manager to maximise department performance

• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards

• Support recruitment efforts and ensure effective onboarding and training for new team members

• Identify and nurture future talent, contributing to development plans that support team progression

• Oversee daily store operations, ensuring efficiency and alignment with brand standards

• Act as a brand ambassador, consistently delivering the best possible experience for every customer

• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.

• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.

• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.

• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.

• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.

• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.

• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.

• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.

• Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.

• English language skills to communicate with customers and internal stakeholders

Additional Information

This is a full-time position based in Auckland New Zealand, with a contract of 40 hours a week.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this, you will also receive:

• 25% staff discount across all H&M Group brands

• Clothing Allowance

• Annual Leave

• Development Opportunities

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.