Mid-Level, Senior
L2 Operation Engineer-NC BSS Suite
Join our Team
About the opportunity: Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands-on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers.
Core responsibilities:
-
Own operational health and stability of the production environment; provide proactive monitoring and assurance activities.
-
Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.).
-
Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations.
-
Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools.
-
Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior.
-
Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs.
-
Maintain runbooks, produce post-incident reports and contribute to process and automation improvements.
Required experience & skills:
-
4–8+ years of progressive technical/application support experience within the BSS/OSS domain.
-
Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B).
-
Proficiency in Unix/Linux administration and Shell/Perl scripting.
-
Solid SQL skills for billing investigations and database analysis.
-
Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques.
-
Excellent verbal and written English; proven customer-facing communication skills.
Desirable:
-
Degree in Computer Science, IT, Telecommunications or equivalent experience.
-
Relevant certifications (Linux, scripting, NetCracker training).
Sign up to apply and find out right away if you're a fit.
Is this role right for you?
Your agent will tell you — in seconds.
Sign up and I'll tell you right away how well Ericsson matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.