Responsibilities

The Systems Strategy and Operations (SSO) team is a part of the Monetization Strategy and Operations (MSO) organization at TikTok. We are looking for a Product Marketing Intern to represent the business needs related to our CRM, work with global counterparts to advocate for solutions, and own the successful GTM of product launches. This is a highly cross-functional role that will require working seamlessly with Sales, MSO and Product.

We are looking for talented individuals to join us for an internship. PhD internships at Our Company provide students with the opportunity to actively contribute to our products and research, as well as to the organization's future plans and emerging technologies.

Our dynamic internship experience blends hands-on learning, enriching community-building and professional development events, and collaboration with industry experts.

Applications will be reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume (Start date, End date).

Responsibilities

• Provide operational support to users to reduce any friction in their user experience, from troubleshooting issues to feedback management.

• Conduct inbound research to understand, evaluate, and prioritize business requirements in the region. Influence the CRM roadmap to align to regional business strategy.

• Design outbound (GTM) activities for new product launches, determine and track success metrics, and assume responsibility for the adoption of new solutions.

• Analyze data to build business cases for new features and to determine the success of new product rollouts

• Act as the primary point of contact for CRM-related communications, including status updates, issue resolution, and stakeholder management.

• Serve as a subject matter expert by providing consultations and best practice support for the effective use of our CRM system (e.g. host learning sessions).

Qualifications

Minimum Qualifications

• Currently pursuing a Master's in Business Administration or a related discipline.

• Superior problem solving skills and high attention to detail, including the ability to thoroughly structure a complex business problem, identify the root problem, analyze data and recommend solutions.

• Excellent collaboration skills including managing cross-functional stakeholders and influencing colleagues of varied levels of seniority.

• Self-starter with excellent time management skills who is capable of delivering on goals with minimal supervision.

Preferred Qualifications:

• Knowledge of the digital advertising landscape is a plus

• Comfort with ambiguity and a cross-cultural environment, able to quickly adapt in a changing environment, and a fast learner able to quickly cultivate an in-depth knowledge of new business areas

Job Information

【For Pay Transparency】Compensation Description (Hourly) - Campus Intern

The hourly rate range for this position in the selected city is $50.00- $50.00.

Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request