Director, Analytics Client Success

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Director, Analytics Client Success

The primary purpose of this role is to own the end-to-end success of client relationships on the Azara analytics and insights platform — from onboarding and technical delivery through long-term adoption, value realization, and account growth. This role serves as the primary subject matter expert and platform advocate for Azara within assigned accounts, ensuring clients not only receive a well-delivered solution but continuously realize and expand the business value of the platform over the life of the relationship.

The Director, Azara Client Success is responsible for providing technical project planning, management, and execution during onboarding and delivery phases, while also driving ongoing platform adoption, client enablement, and value realization post-launch. This includes managing all phases of service delivery — analysis and design, configuration and build, testing and training, and deployment — as well as ownership of account health and value realization for the duration of the client lifecycle.

What this job involves

As Director, Azara Client Success, you will be directly responsible for:

Delivery & Onboarding

• Managing the deployment of a solution in cooperation with analysts, implementation specialists, engineers, and testers

• Managing and reporting delivery risks and issues

• Managing user acceptance testing and release plans

• Managing communications with stakeholders, business transition teams, and business and IT management

• Overseeing application configuration and support while liaising with cross-functional teams in a matrix environment

Value Realization & Long-Term Account Success

• Serving as the primary Azara subject matter expert for the account, advising and enabling clients on platform capabilities and how to apply them to their evolving business needs

• Monitoring platform usage and adoption trends at the account level, identifying at-risk or under-utilizing users, and driving enablement plans to close gaps

• Building and presenting value realization cases to clients and account leadership, demonstrating ROI and identifying use-case expansion opportunities

• Maintaining a thorough and current understanding of product features and functionality, and proactively enabling clients on new capabilities

• Ensuring positive account and client sentiment throughout the full relationship lifecycle, not only at delivery

• Supporting BAU processes with accounts and clients to build long-term relationships and identify continuous improvement opportunities in the analytics space

• Capturing client feedback and enhancement requests and channeling them into product and engineering conversations

Knowledge, Skills and Abilities

• Relationship management and communications

• Proven ability to navigate a large matrix organization

• Self-motivated, able to set priorities and work autonomously

• Customer service focus

• Consultative/advisory skill set — ability to translate platform data and capability into client value realization

• IT project management with a concentration on software delivery management

• Demonstrated expertise in CRE applications

• Cross-functional team coordination

• Excellent attention to detail

• Experience driving product adoption, client enablement, or usage growth in a SaaS/analytics context

• Knowledge of real estate industry preferred

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

138,000.00 – 170,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Atlanta, GA, Chicago, IL, Dallas, TX, Denver, CO, New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.