Job Description

Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date.

The Role:

Lead and develop a high-performing team supporting GM’s dealer network in driving parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration. You will also play a critical role in identifying product quality concerns and enhancing customer satisfaction for our premium brand.

What You'll Do

• Lead, coach, and develop a team of Sales and Service Professionals to execute strategic initiatives, achieve performance goals, and exemplify GM’s core values and Cadillac’s premium brand standards.

• Model GM’s core beliefs and establish team norms that foster productivity, inclusivity, and respect for individuality and diversity.

• Build a customer-centric culture focused on empowerment, accountability, and results while driving continuous improvement and change management.

• Take full ownership of Zone revenue, customer retention, and overall customer experience.

• Stay current on developments within GM and the broader automotive industry; proactively assess and adapt processes, systems, and tools as needed.

• Analyze dealer marketing and merchandising strategies; provide actionable recommendations to increase service lane traffic and profitability.

• Oversee execution of business plans and implement countermeasures to address challenges and promote innovation.

• Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT), objectives Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, EV Training & Compliance, Workplace of Choice, Engagement, Direct Leaders Index, Participation

• Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies Consultative selling techniques

Your Skills & Abilities (Required Qualifications)

• Bachelor’s Degree or equivalent professional experience.

• 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.

• 3+ years of experience leading, coaching, and developing a team preferred.

• Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.

• Ability to travel up to 50%.

• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.

What Can Give You a Competitive Edge (Preferred Qualifications)

• Excellent oral and written communication skills, with the ability to inform and persuade effectively.

• Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.

• Effectively Inspires & Motivates Others to Achieve High Performance

• Successfully builds and maintains strong internal/external relationships

• Successfully Drives for Results & Drives Change Management

• Effectively demonstrates Informative and Persuasive communication skills

• Effectively works autonomously with strong Time Management & Prioritization Skills

• Effective With Timely Problem Solving

• Consistently Demonstrates Innovation and Creativity

• Consistently Demonstrates Initiative & Adaptability

• Strong Customer Orientation

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

• The salary range for this role is $149,500-199,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits:

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer.

The selected candidate will be required to travel at least 50% or more on a frequent basis.

Relocation benefits are available for candidates who qualify under company policy.

This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.