Job Description:

Summary: A member of the home office Center for Clinical Excellence team providing CCE support in accordance with established procedures. Demonstrates the philosophy of the sponsoring Lutheran congregations, through upholding the EverTrue mission of “Older Adults Living Life to the Fullest”, core values and code of conduct.

Essential Duties and Responsibilities: Provides CCE support to the appropriate functional area in an environment to include:

• Assists in the daily operation of the Center for Clinical Excellence department by responding to phone calls, e-mails and providing clerical support to the team.

• Utilizes Vision and other applicable system to extract, sort, and analyze data to identify trends.

• Generates and distributes reports on an as needed basis.

• Documents processes and update procedures as needed.

• Performs regular data integrity audits in EHR or other identified systems and identifies opportunities for improvement.

• May support key CCE processes such as Relias, medical record review, QRM, BRM, or other areas as identified.

• Ensures data integrity while maintaining HIPAA in accordance with EverTrue policy and procedure guidelines. Coordinates approved communication and marketing for functional area through appropriate media outlets.

• Serves as the EverTrueLink “Superuser” for functional area ensuring all information is properly maintained and organized Assists with special projects as needed.

Qualifications, Knowledge, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Bachelor’s degree preferred, with a concentration analytics.

• Appropriate work experience and/or college degree in the Qualification/ Knowledge/Skills area.

• Proficient computer skills, including Microsoft Word, Outlook, Excel and Power Point.

• Demonstrates clear, concise, and effective verbal and written communication skills.

• High degree of professionalism, confidentiality and objectivity required.

• Ability to read, analyze and interpret general and professional documents.

• Ability to write routine reports and correspondence.

• Ability to effectively present information in one on one and small group situations.

• Must possess the ability to make independent decisions or make appropriate recommendations when circumstances warrant such action.

Physical Activities and Demands: The physical activities, demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk to hear. The employee frequently is required to sit; reach with hands and arms; and stoop.

Lifting up to 30 pounds. Pushing/pulling 100 lbs. on wheels. The work will have some short notice requests, timelines for completion of tasks or reports and some major projects extending over months. Some overtime will be required.

Working Environment: A well-lighted and ventilated working area. The noise level in the work environment is usually moderate. Minimal exposure to infectious diseases and blood borne pathogens. Minimal exposure to chemicals and hazardous waste. Minimal exposure to outside weather conditions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state and local laws and standards. Certain job functions described herein may be subject to possible modification in accordance with applicable federal, state and local laws and standards.

Additional Information:

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