Tax Compliance Specialist III (Subject Matter Expert) – Client Tax Services (CTS)

Help Shape the Future of Global Tax Compliance

Tax regulations continue to evolve, and organizations need experts who can turn complexity into clarity. At ING, we're looking for a Tax Compliance Specialist III (Subject Matter Expert) to help strengthen and scale our Client Tax Services (CTS) capabilities.

If you're passionate about FATCA, CRS, U.S. withholding tax, regulatory interpretation, and driving operational excellence, this is an opportunity to influence how tax compliance is delivered across multiple countries and business lines while working with global stakeholders.

Role Summary

As a Tax Compliance Specialist III (Subject Matter Expert), you will serve as the trusted authority for complex client tax matters within Operations. You will translate tax regulations into practical operational standards, provide expert guidance on challenging cases, strengthen audit readiness, and help shape future tax services, processes, and technology solutions.

This role combines deep tax expertise, advisory capability, governance oversight, stakeholder management, and continuous improvement to ensure compliant, consistent, and scalable delivery of client tax services across supported jurisdictions.

About the Team

Client Tax Services (CTS) is a specialized team responsible for supporting ING's global client tax obligations, including tax form validation, FATCA and CRS classification, and tax documentation support. The team partners closely with Wholesale Banking, Retail Banking, Compliance, KYC, and operations teams to maintain regulatory compliance, improve data quality, and enhance client servicing.

You'll join a team of highly skilled tax professionals, operations experts, and change specialists who are committed to knowledge sharing, innovation, and continuous improvement.

Required Skills

We're looking for professionals who can combine technical expertise with strong business partnership skills. You may be a strong fit if you have:

• Bachelor's degree in Finance, Economics, Accountancy, Banking, Business, Taxation, Law, or a related field.

• Significant banking operations, compliance, or client tax experience.

• Advanced knowledge of FATCA, CRS, U.S. Withholding Tax, W-8/W-9 documentation, and tax form validation.

• Experience interpreting regulations and translating requirements into operational procedures, controls, and working instructions.

• Strong analytical thinking, professional judgement, and problem-solving capabilities.

• Experience supporting audits, assurance reviews, controls, or regulatory reporting activities.

• Ability to influence and collaborate with operations, compliance, technology, and change stakeholders.

• Experience delivering training, coaching colleagues, and building specialist knowledge within teams.

• Interest in process improvement, transformation initiatives, automation, and AI-assisted solutions.

What We Offer

At ING, you'll have the opportunity to:

• Solve complex and meaningful tax compliance challenges.

• Influence global standards and scalable tax processes.

• Work closely with stakeholders across operations, compliance, process, and transformation functions.

• Contribute to future tax tooling, automation, and service innovations.

• Share your expertise through coaching, training, and capability-building initiatives.

• Be part of a collaborative team that values learning, ownership, and continuous improvement.

Don't meet 100% of the qualifications? Don't let that hold you back. Studies show men apply if they meet 60% of the requirements. You're just as capable. Apply today!

How to Apply

Click the apply button on our career site and submit your application through Workday. We look forward to learning more about your experience and how you can contribute to the future of Client Tax Services at ING.

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About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.