Process Manager (m/f/d) for T Cloud Public

Job Description As a Process Manager you know IT-Processes from ITIL to Agile. You adapt and implement processes to the specific needs of modern Cloud IT Operations. You want: Technical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements. Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment. Incident & Task Tracking: Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools. Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment. Compliance & Security Administration: Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols. Eliminate wait times in Agile workflows. Consistently automate with common frameworks. Design and implement internal tools and services. Maintain an overview of processes, communication, and motivation within the team. Establish and communicate processes where necessary. Engage in improving overarching process-landscapes and structures. Work in a community where everyone helps each other in an open and trusting manner.

Qualifications Completed studies in a technical, engineering or business subject or comparable professional training. 5years of professional experience in IT with a focus on modern cloud technologies. Good knowledge of process creation and documentation, especially for DevOps. Extensive knowledge in infrastructure automation. Knowledge of agile development processes. High level of customer orientation. Ability to assess technical solutions and find creative approaches to solutions. OpenStack and programming experience in open source projects is a plus. Fluency in written and spoken English. Additional Information Whatdoweofferyou? Workenvironment&flexibility International,dynamicandcollaborativeenvironment. T-Social: socialinitiatives(sports,community,health, ...). Hybridworkmodel(remote/on-site). Flexibleworkinghours. Growth&development Customizedtraining:accesstoCourseratolearnwhateveryouwant,wheneveryouwant. Weeklylanguageclasses(English & German). InternationalMentoringSessions&ExperienceDays. Compensation&benefits Flexiblecompensationplan (healthinsurance,mealvouchers,childcare,transport). Telemedicine. Lifeandaccidentinsurance. Socialfund. Wellbeing& time off 26+workingdaysofvacationperyear. Freeaccesstospecialistservices(medical, legal,wellness). 100%salarycoverageduringmedicalleave. And many more advantages of being part of T-Systems! If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team! T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

Your Task

As a Process Manager you will leverage your knowledge of IT-Processes from ITIL to Agile, adapting and implementing processes to the specific needs of modern Cloud IT Operations.

Responsibilities

• Technical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements.

• Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment.

• Incident & Task Tracking: Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools.

• Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment.

• Compliance & Security Administration: Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols.

• Eliminate wait times in Agile workflows.

• Consistently automate with common frameworks.

• Design and implement internal tools and services.

• Maintain an overview of processes, communication, and motivation within the team.

• Establish and communicate processes where necessary.

• Engage in improving overarching process-landscapes and structures.

• Work in a community where everyone helps each other in an open and trusting manner.

Your Profile

We are looking for a Process Manager with extensive IT process knowledge, strong experience in modern cloud technologies, and expertise in DevOps processes, infrastructure automation, and agile methodologies.

Must Have Skills

• Completed studies in a technical, engineering or business subject or comparable professional training

• 5 years of professional experience in IT with a focus on modern cloud technologies

• Good knowledge of process creation and documentation, especially for DevOps

• Extensive knowledge in infrastructure automation

• Knowledge of agile development processes

• High level of customer orientation

• Ability to assess technical solutions and find creative approaches to solutions

• Fluency in written and spoken English

Nice to Have Skills

• OpenStack experience

• Programming experience in open source projects