Key Account Manager - Middle East

The Opportunity

Reporting to the Middle East Commercial Director, you will manage a portfolio of key customers, including Al Tayer, Ulta and Gold Apple, among others. Working closely with the Commercial Director, you will develop account plans, build strong customer relationships and identify opportunities to drive sustainable business growth. This role combines strategic account management with day-to-day coordination across Commercial, Marketing and Supply Chain teams. You will help ensure plans and product launches are delivered smoothly while contributing to sell-out, VMS and ranking targets.

What you'll get to do

Key Account Management

• Develop the annual key account strategy and account plan, aligned with the longer-term three-year vision.

• Build trusted customer relationships and partner with retailers to maximize sell-in, sell-out and investment opportunities.

• Lead key account negotiations alongside the Commercial Director, covering commercial terms, investments, visibility and retailer support.

• Identify growth opportunities and monitor delivery of the annual account plan, recommending actions that address short-term priorities and support Puig’s strategy.

• Negotiate permanent and temporary in-store spaces, including animations and visibility opportunities.

• Share relevant account and market trends with the Commercial and Marketing teams.

Account Operations & Launch Execution

• Manage the day-to-day operations of assigned accounts and serve as the main point of contact for retailer operational matters.

• Ensure NLTs, retailer templates, listings and supporting documentation are submitted accurately and within agreed timelines.

• Coordinate with Supply Chain, Demand Planning, Marketing and Brand teams to ensure new products arrive on time and launches are fully prepared.

• Proactively communicate delays, supply risks or changes that may affect product availability or launch timing to retailers and internal stakeholders.

• Oversee launches through to completion, ensuring products are listed, ordered, delivered and activated in line with the agreed plan.

• Resolve ordering, listing, replenishment and logistics issues promptly, following through to closure.

Forecasting & Stock Management

• Lead the forecasting process with assigned retailers, working closely with the Supply Chain team and each retailer’s supply chain function to maintain alignment.

• Maintain a monthly rolling forecast for new products and launches.

• Maintain a quarterly rolling forecast for core and best-selling SKUs.

• Partner with retailers and internal Demand Planning and Supply Chain teams to improve forecast accuracy and fill rates, and secure stock availability.

• Monitor stock cover and replenishment to maintain healthy inventory levels across retailers.

• Identify supply and inventory risks early and drive corrective action with the relevant internal and retailer teams.

We'd love to meet you if you have

• Relevant sales or commercial experience, with exposure to key account management, ideally within the beauty or luxury industry.

• Fluency in English.

• A collaborative approach, with the ability to work effectively across functions and act as a trusted business partner.

• Excellent communication and interpersonal skills.

• Strong influencing and negotiation skills, with the ability to adapt your style to different stakeholders and situations.

• Strong analytical and commercial acumen

• High integrity and a strong sense of accountability.

• Strong attention to detail and effective data-management skills.

• A hands-on mindset, with the ability to manage operational detail while elevating insights into broader commercial opportunities and priorities.

• A highly organised and structured approach, with the ability to manage multiple priorities and follow through reliably.

• Strong cultural awareness and the ability to work effectively across diverse markets and stakeholders in the region.

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

WHAT YOU’LL LOVE ABOUT US

• An entrepreneurial, creative and welcoming work culture

• A range of learning and development opportunities

• An international company with plenty of opportunities to grow

• A competitive compensation & benefits package