Expert, Senior

Global Sales Process Owner

NielsenIQ

Milan, Italy · Hybrid€70–90k

Job Description

About the role:

As a Global Process Owner (Sales Process), you will play a pivotal role in shaping and optimizing the end-to-end sales process (Lead-to-Order / Quote-to-Cash) across our global commercial organization. This strategic position is responsible for driving simplification, harmonization, and integration of sales processes, ensuring they are scalable, standardized, and aligned with our commercial strategy.

You will report to the Lead Sales Process Owner (Head of Sales Process), and work closely with other process owners, product owners, technical business analysts, and cross-functional stakeholders to deliver a seamless digital sales experience that enhances seller productivity, customer satisfaction, and operational efficiency.

Your key responsibilities:

Process ownership & Governance: Lead the design, optimization, and governance of global sales processes and policies, ensuring alignment with business goals and scalability across regions.
Cross-functional collaboration: Partner with stakeholders across Sales, Marketing, Commercial Operations, Finance, IT, and external vendors to define and maintain the technology roadmap for digital sales transformation.
Process simplification and standardisation: Harmonize and reduce complexity in customer-centric workflows to deliver consistent and integrated sales processes across regions and segments.
Sales enablement: Drive improvements in seller efficiency and customer experience through process and platform optimization, with a focus on improving seller efficiency, customer experience, and operational effectiveness.
Process design expertise: Apply advanced methodologies (e.g., Lean Six Sigma) to engineer high-performing processes that reflect real-world selling dynamics and to deliver measurable improvements in process performance and business outcomes.
Change Management: Support training and change initiatives to embed new processes into the business effectively.

Measures of success:

Clearly defined and documented global sales processes and supporting technical architecture.
Full business alignment on target state and supporting tools.
Successful adoption and embedding of new processes through change and training initiatives.

Your profile:

Proven experience range between 8 or 10 years in global sales process ownership and optimization across the L2O or L2C domain.
Knowledge of leading sales methodologies (e.g., MEDDICC, Challenger, SPIN, BANT).
Demonstrated success in implementing consistent CRM processes globally.
Familiarity with modern process modeling techniques (e.g., design thinking, storyboarding).
Ability to assess and manage the impact of process automation on sales teams.
Deep CRM domain expertise, including Sales Cloud, CPQ, incentive compensation, analytics, contract lifecycle management, and more.
Commitment to aligning practices with industry best standards.
Strong stakeholder management and influence across diverse, global teams.
Ability to build consensus and drive execution in ambiguous environments.
Delivery-focused with a track record of translating business requirements into actionable outcomes.

What we offer:

70 000 to 90 000 euros gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.
An opportunity of bonus non-guaranteed, and subject to NIQ’s applicable plan terms, role eligibility, performance, and plan achievement.
A dynamic work environment with opportunities to engage with local and global companies.
Flexible working hours and hybrid work options.
Comprehensive onboarding and internal training programs.
Access to learning platforms.
Staff and team events.

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Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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