Senior

Pricing Operations Senior Analyst

San Francisco de Heredia, Costa Rica · On-site

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is seeking an exceptional Pricing Operations Senior Analyst to drive pricing and packaging readiness across the ServiceNow product portfolio. In this role, you will own the end-to-end operational rollout of pricing and packaging for major releases and interim updates, including requirements gathering, cross-functional planning, policy documentation, enablement, and launch. You will partner closely with Business Units, Product Readiness, CRM, and Sales Finance to translate pricing strategy into executable operations.

What you get to do in this role:

Lead the day-to-day pricing operations including intake, prioritization, and execution of pricing change requests
Serve as a trusted advisor to the field on ServiceNow pricing and product models, product configuration, programs, and policies
Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success
Drive business model and pricing process innovation to accelerate growth
Help strengthen sales effectiveness and compliance with global pricing policies and pricing framework scalability
Build productive relationships and feedback loops with Legal, Finance, Sales, and Product teams
Plan and execute process improvement initiatives across pricing governance, approvals, and exception handling
Serve as the primary point of contact for product managers and partner teams navigating the pricing and portfolio review process in service of launching new products or updating existing products
Own pricing and portfolio review documentation, including keeping all policies current, accessible, and clearly communicated to all relevant stakeholders

Qualifications

To be successful in this role you have:

4+ years experience in pricing operations or revenue management as a project manager or operations analyst
Ability to quickly absorb technical product details and translate them into pricing and packaging solutions
Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable while managing potential risk
Excellent knowledge of Cloud Go-To-Market and business models
Solid understanding of business process management best practices to support business teams
Demonstrated results in managing price portfolios to hit financial targets
Strong data analysis skills using Excel and familiarity with dashboarding tools (PowerBI, Qlik), CPQ, proficiency with Microsoft Office including Project, Word, PowerPoint, and, Visio
Strong verbal and written communication and presentation skills
Prior experience handling multiple projects in a fast-paced environment
Ability to collaborate and work cross-functionally across many teams

Desired Skills & Experience:

Business process design, QA, project management, and/or Agile SDLC experience
Prior experience with the ServiceNow platform
Prior experience as a user or administrator of cloud-based software

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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