Senior Manager, People Analytics, Insights & AI Enablement

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a Senior Manager, People Analytics, Insights & AI Enablement to join our New York City team. This role sits in the Organizational Development & Effectiveness (OD&E) Center of Excellence within the US People & Organization (P&O/ Human Resources) team. You will enable P&O (HR) to make better, faster, evidence-based decisions through people analytics, insights and the thoughtful use of technology and AI. You will define P&O’s AI needs (in partnership with People Operations), how people insights and foresights are produced and used, and how AI supports the future P&O operating model. This role is a strategist and enabler who turns people data, insights, and AI into business outcomes and a future-fit org.

Minimum of 7 years' experience in People Analytics, Human Resources, Process Insights, with recent expertise in Artificial Intelligence. Hands on experience in Microsoft environment with Power BI, AI Tools, Qualtrics- Employee Survey, etc.

What impact you can create at CHANEL:

• Define the people analytics roadmap and standard dashboards to support people insights across the US— so the same questions are answered the same way, reducing fragmented one-off demand and freeing the team for higher-value, predictive work

• Translate workforce data into insights and recommended actions, and build predictive, forward-looking models for workforce planning (e.g., retention, capacity, and scenario forecasting)

• Define P&O technology strategy, innovation, and AI use-case framing — how the team uses, evaluates, and rolls out AI tools to support the future operating model

• Identify augment-vs.-automate workflows, serve as part of the local and global AI ambassador community, and guide responsible, human-centered AI use within P&O, grounded in the value the work is trying to create — establishing guardrails and scaling adoption through repeatable standards rather than one-off experimentation

• Drive AI adoption in P&O by connecting new tools to the team’s day-to-day problems and assess P&O’s AI maturity and readiness

• Enable self-service analytics for HRBPs and business leaders — with the right guardrails and advance data literacy across P&O

• Own employee listening and our employee engagement survey (Voices) analytics — turning what people tell us into insight

• Partner with People Operations to improve data quality and data governance in service of AI integration

You are energized by:

• Turning data into decisions — and data storytelling that moves leaders to act

• Building a data-driven, insight-led culture and raising data literacy across the function

• Future-of-work thinking and responsible, human-centered use of AI

• Building capability and insight, not just producing dashboards and reports

• Working across People Operations, Tech, HRBPs, COEs, POLT, the broader P&O team, and Global

• Standardizing where it creates capacity, and customizing where it creates real value

What you will bring to the team:

• Analytics, insights, and data-storytelling depth — this role if not a reporting analyst

• Hands-on analytics fluency with modern tooling (e.g., Power BI and AI-enabled platforms), paired with the judgment to know what to standardize versus customize

• Hands-on experience leveraging AI to transform HR processes, including building AI agents and automations using Microsoft Power Automate or similar platforms, independently or in partnership with technology teams

• AI and technology enablement fluency, with a point of view on augment vs. automate, and a responsible, ethical approach to people with data — privacy and governance

• Brings practical AI implementation experience and best practices, with a proven track record of applying AI solutions in an HR environment

• Future-of-work thinking and a sense of where the function is heading

• Experience defining analytics, roadmaps and standard metrics, and partnering with People Operations / HRIS, Tech, and Finance on shared, trusted workforce data

• Senior Manager-level judgment, with the ability to influence senior stakeholders and to set scope and hold boundaries with People Operations, Tech, and Global

• Comfort with a clear own / don’t-own line: this role owns US People Analytics strategy, P&O AI strategy and AI use-case framing, and employee listening (Voices) — it does not own Workday configuration and system implementation, enterprise IT architecture, security and governance decisions alone, the P&O Tech Roadmap’s final technology procurement decisions, or reporting standards

What skills you will learn / experiences you might have:

• Stand up the analytics and AI engine of a newly formed Center of Excellence

• Shape how CHANEL US applies AI across P&O — with visibility to POLT and senior leadership

• Bridge Global reporting and US-specific business needs, building fluency across both

• Grow as a people-analytics and AI strategist at the frontier of how P&O creates value

Position Logistics:

• Based in New York City with hybrid work model – 3 days on-site minimum in Midtown Manhattan - New York City

• Minimum of 7 years of experience HR People Insights, Analytics, AI enablement

• Bachelor’s degree or equivalent experience. A master’s degree is a plus. Equivalent experiences will be considered.

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

• The anticipated base salary range for this position is $160,000-$190,000. A base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.