Sr. Specialist, Web & App Operations

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Essential Duties and Responsibilities (in descending order of percentage of time required)

• Own day-to-day website and app operations, ensuring all content, products, collections, and promotions are accurately executed and maintained

• Execute merchandising updates across digital properties, including product setup, categorization, navigation, badging, pricing displays, and promotional placement

• Configure and launch promotions, campaigns, and site updates according to timelines and business requirements

• Perform thorough QA on all updates to ensure accuracy, functionality, and a seamless customer experience across devices

• Manage backend systems and administrative workflows within CMS and commerce platforms

• Coordinate execution across cross-functional teams, including managing tickets, tracking requests, and ensuring timely completion of work

• Conduct regular site audits to identify issues, gaps, and optimization opportunities across product pages, category pages, and key user flows. Update site as needed based on audits and feedback.

• Analyze website and product performance using analytics tools, identifying trends, risks, and opportunities to improve conversion, revenue, and engagement

• Optimize product presentation, content, and merchandising strategies based on performance insights and business priorities

• Support launches of new products, promotions, and campaigns by ensuring proper setup, QA, and execution on-site

• Track and maintain operational performance metrics, including launch timeliness and error rates

• Ensure site content and merchandising adhere to brand standards and best practices

• Assist in maintaining reporting and dashboards to support team visibility into site performance and execution metrics

• Stay abreast of new design technologies, techniques, and resources that will help to improve workflow and quality of projects. Find opportunities to automate and improve reporting

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications (requirements necessary to perform listed duties and responsibilities)

Education/Certifications:

• BS/BA in Marketing, Web Development, Computer Science or related field, or equivalent experience

Experience:

• 2+ years of web strategy and site management experience

• 2+ years of experience in digital merchandising, eCommerce, website or app management

• 1+ years using content management systems

• 1+ years experience with Google Analytics (GA4)

• Proven hands-on experience managing and updating websites within a CMS or commerce platform

• Experience with product merchandising strategies in an eCommerce environment

Knowledge, Skills, and Abilities:

• Strong analytical skills with the ability to translate data into actionable insights

• High attention to detail with strong organizational and execution skills

• Ability to manage multiple priorities in a fast-paced environment

• Understanding of Google Analytics (GA4)

• Strong verbal and written communication skills with high attention to detail

• Critical thinking and problem-solving skills

• Able to work effectively in a constantly evolving environment

• Ability to work with multiple departments on various projects depending on priorities

• Able to multitask, prioritize and manage time efficiently to meet tight deadlines

Other:

• 5% travel required; valid driver's license

The pay range for this position is $64,000.00 - $103,375.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.