Sr. Director II, Head of Corporate Communications & Citizenship

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The Head of Corporate Communications and Citizenship serves as the senior communications and corporate citizenship leader responsible for shaping and protecting the company's reputation across all audiences and channels. This role owns the strategy, execution, and team leadership for corporate reputation, strategic public relations, brand and product communications, integrated marketing communications, internal and external corporate communications, executive visibility, risk management, and corporate citizenship. The ideal candidate is an integrated communications leader who can seamlessly connect corporate narrative with brand storytelling, product launches, cultural moments, and purposeful corporate citizenship initiatives — while partnering deeply with marketing, social, influencer, and creative teams to deliver a cohesive, compelling communications and citizenship program that reflects the company's values and commitment to communities across the US.

KEY RESPONSIBILITIES

Strategy and Leadership

• Build and maintain a high-performing, diverse team of communications and corporate citizenship professionals with clearly defined roles, development pathways, and a culture of excellence and accountability.

• Establish and evolve the overarching corporate communications and citizenship strategy for the US, including master narrative, key messaging architecture, and annual communications roadmap.

• Serve as a strategic partner and integrator across communications disciplines, working closely and collaboratively with product PR, public affairs, marketing, brand, social media, influencer, and creative teams to ensure a unified and consistent brand and corporate voice.

• Champion integrated communications planning — ensuring corporate reputation, brand positioning, product storytelling, and citizenship initiatives work together to reinforce a single, coherent company narrative.

• Develop and maintain fluency in brand and product communications, actively contributing to the messaging strategy for key product launches, brand campaigns, and go-to-market initiatives.

• Manage PR agency relationships, staff, deliverables, timelines, and budget to maximize efficiency and impact.

• Establish clear KPIs and measurement frameworks to track the effectiveness of communications and citizenship programs and demonstrate business value.

External Communications

• Develop and execute an ambitious thought leadership program that elevates the company's profile, point of view, and influence across business, technology, and cultural conversations in the US.

• Build and oversee a robust executive communications program encompassing media training, keynote and speaking opportunities, contributed content, awards, and executive social media presence (with particular emphasis on LinkedIn and other relevant platforms).

• Cultivate and deepen relationships with key media, journalists, editors, analysts, and industry influencers across technology, business, consumer, and trade press.

• Develop and enhance owned content and storytelling across channels — including the corporate newsroom, LinkedIn and executive platforms — to proactively tell the company's story on its own terms.

• Partner closely with the social media and influencer teams to ensure corporate communications strategy is amplified across social platforms and that brand and corporate narratives are aligned and mutually reinforcing.

• Collaborate with influencer marketing teams to identify and activate voices that authentically support corporate reputation and brand objectives.

• Support and lead communications strategy for global and US flagship events, including major trade shows (CES, etc.), product launches, press days, charity galas, and sponsorships.

• Monitor the competitive and cultural landscape to identify opportunities for newsjacking, thought leadership, and proactive storytelling.

Brand and Product Communications Integration

• Develop deep familiarity with the company's product portfolio, innovation roadmap, and brand positioning to credibly represent and amplify product narratives at the corporate level.

• Serve as a senior communications partner to product marketing teams, ensuring product launch communications are consistent with and supportive of the broader corporate narrative.

• Identify opportunities to elevate product stories into larger corporate reputation narratives (e.g., innovation leadership, sustainability, design excellence).

• Ensure brand voice, tone, and messaging are consistent across all corporate communications touchpoints, working closely with brand and creative teams to maintain alignment.

Corporate Citizenship

• Lead the strategy, development, and execution of Samsung's corporate citizenship program in the US, ensuring initiatives are authentic, impactful, and aligned with the company's broader brand values and business objectives.

• Serve as the senior leader and champion for Samsung Solve for Tomorrow — the company's flagship national STEM education program — overseeing strategy, program evolution, partnerships, communications, and measurement to maximize reach, impact, and visibility.

• Identify opportunities to grow and innovate the Solve for Tomorrow program, including expanding partnerships with educational institutions, nonprofits, government agencies, and community organizations to deepen the program's impact across underserved communities.

• Develop and oversee the company's broader corporate social responsibility (CSR) strategy, including the identification of priority social impact areas, partnership frameworks, grant-making, and community investment programs.

• Lead the company's community giving initiatives, including employee giving programs, volunteer engagement, and charitable sponsorships — ensuring these efforts are strategically aligned and effectively communicated internally and externally.

• Partner with HR and People & Culture teams to develop employee engagement and volunteerism programs that strengthen company culture and deepen employees' connection to the company's citizenship mission.

• Develop compelling storytelling and communications strategies that bring the company's citizenship work to life across owned, earned, and shared channels — ensuring these stories contribute meaningfully to corporate reputation and brand equity.

• Collaborate with the social media, influencer, and marketing teams to amplify citizenship initiatives and engage audiences authentically around the company's social impact work.

• Build and manage relationships with key nonprofit partners, community organizations, educational institutions, and civic leaders to advance the company's citizenship agenda.

• Monitor trends in corporate citizenship, ESG, and social impact to ensure the company's programs remain relevant, innovative, and competitive.

• Establish clear metrics and evaluation frameworks to measure the effectiveness and social impact of citizenship programs and report outcomes to senior leadership.

Risk Management and Issues Communications

• Lead issues identification, communications, and resolution in close partnership with product teams, legal, government affairs, human resources, and other relevant stakeholders.

• Develop, maintain, and regularly test robust crisis communications processes, protocols, and playbooks, including third-party agency relationships for surge support.

• Serve as a trusted senior counselor to executive leadership on reputational risk and communications strategy.

• Proactively monitor emerging risks, industry trends, and the broader geopolitical and cultural landscape to anticipate and mitigate potential issues before they escalate.

Internal Communications

• Develop and lead a compelling internal communications strategy that informs, engages, and inspires employees at all levels.

• Partner closely with Human Resources, People & Culture, and senior leadership to align internal messaging with business strategy, organizational change, and employee experience priorities.

• Oversee the development and deployment of new channels, tools, and technologies for internal communications — including all-hands presentations, townhalls, newsletters, intranet content, video, and leadership communications.

• Champion a strong culture of transparent, timely, and two-way internal communications that builds employee trust, engagement, and advocacy.

• Ensure internal and external communications are aligned so employees are informed and empowered as brand ambassadors.

• Integrate corporate citizenship storytelling into internal communications to reinforce a sense of purpose and pride among employees.

Skills and Qualifications

QUALIFICATIONS

• Senior communications executive with 15+ years of progressive experience building and executing corporate communications, brand communications, corporate citizenship, and PR strategies within complex, heavily matrixed global organizations — ideally in the technology, consumer electronics, or related sectors.

• Integrated communications leader with demonstrated fluency across corporate reputation, brand, product, executive, social, digital, internal communications, and corporate citizenship — with the strategic vision to connect these disciplines into a unified program.

• Proven track record of developing and executing high-impact communications and citizenship strategies that advance business objectives, manage reputation, and build trust with diverse stakeholder groups including media, employees, consumers, policymakers, community partners, and industry analysts.

• Demonstrated experience leading or overseeing corporate social responsibility, community investment, or social impact programs, including familiarity with CSR best practices and nonprofit partnership development.

• Deep experience collaborating with marketing, brand, social media, and influencer teams to develop integrated campaigns and ensure message alignment across all touchpoints.

• Demonstrated experience in brand and product communications, with the ability to translate complex technical product stories into compelling, accessible narratives.

• Proactive, forward-thinking leader with a track record of anticipating emerging issues, trends, and opportunities — and developing plans to address them before they become problems.

• Exceptional storyteller and writer with the ability to craft compelling narratives for a wide range of formats, audiences, and channels — including social impact storytelling.

• Strong digital and social media fluency, with an understanding of how corporate reputation is shaped across owned, earned, shared, and paid channels.

• Demonstrated success in crisis and issues communications, including the ability to provide clear, calm, and strategic counsel to senior executives under pressure.

• Trusted advisor to peers and C-suite executives; skilled at navigating ambiguous, politically complex situations with diplomacy and sound judgment.

• Highly collaborative with the ability to build strong relationships and work effectively across functions, geographies, and organizational levels — including nonprofit and community partners.

• Bachelor's degree required in Communications, Journalism, Marketing, Public Relations, or a related field; advanced degree preferred.

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.