Process Manager (m/f/d)

Job Description

Ensuring recording of CIs in in T Systems Standard CMDBs. Support Data maintenance of CI records in T Systems Standard CMDBs. Setting up the process steps and WI document creations updates. Mandatory fields re consideration etc. Establish data quality checks and derive improvement measures. SNOW ISP service requests improvements granting approvals for various requests and data correctness checks. Providing CFM consultations to other areas of CMS providing CFM trainings when requested necessary. Participating on project audits workshops. Interact with engineers architects when a new technology is introduced within CMS infracstructure. Official KPIs advisory tracking quality decreases root causes planning mitigation and reaching targets general improvement of KPIs. Internal KPI reporting AD report SNOW migration etc. HP AM CDS and ITSM2 ServiceNow support of colleagues providing know how data exports reporting approvals etc. Data transformation and validation in order to manage consistency during database transfer towards ServiceNow.

Your Task

This role focuses on Configuration Management Database (CMDB) management and data quality within T Systems Standard CMDBs. The position involves ensuring proper recording and maintenance of Configuration Items (CIs), establishing process documentation, and providing consultations and training across the organization.

Responsibilities

• Ensure recording of Configuration Items (CIs) in T Systems Standard CMDBs

• Support data maintenance of CI records in T Systems Standard CMDBs

• Set up process steps and create and update Work Instruction (WI) documents

• Ensure mandatory fields are properly considered and maintained

• Establish data quality checks and derive improvement measures

• Manage SNOW ISP service requests improvements, grant approvals for various requests, and perform data correctness checks

• Provide Configuration Management (CFM) consultations to other areas of CMS

• Provide CFM trainings when requested or necessary

• Participate in project audits and workshops

• Interact with engineers and architects when new technology is introduced within CMS infrastructure

• Provide official KPIs advisory, track quality decreases and root causes, plan mitigation strategies, and work towards reaching targets for general improvement of KPIs

• Handle internal KPI reporting, AD reports, SNOW migration, and related activities

• Support colleagues with HP AM CDS and ITSM2 ServiceNow, providing know-how, data exports, reporting, and approvals

• Perform data transformation and validation to manage consistency during database transfer towards ServiceNow

Your Profile

We are looking for a Configuration Management professional with strong expertise in CMDB management, ServiceNow platform, data quality processes, and IT service management tools.

Must Have Skills

• Experience with recording and maintaining Configuration Items (CIs) in T Systems Standard CMDBs

• Experience with data maintenance of CI records in T Systems Standard CMDBs

• Experience in setting up process steps and work instruction (WI) document creation and updates

• Knowledge of mandatory fields and data quality considerations

• Ability to establish data quality checks and derive improvement measures

• Experience with ServiceNow (SNOW) ISP service requests, improvements, and approvals

• Experience with data correctness checks

• Ability to provide Configuration Management (CFM) consultations to other areas

• Ability to provide CFM training when requested or necessary

• Experience participating in project audits and workshops

• Ability to interact with engineers and architects when new technology is introduced

• Experience with KPI advisory, tracking quality decreases, root cause analysis, and planning mitigation

• Experience with KPI reporting and general improvement of KPIs

• Experience with internal KPI reporting, AD reports, and SNOW migration

• Experience with HP Asset Manager (AM), CDS, and ITSM2

• ServiceNow support experience including providing know-how, data exports, reporting, and approvals

• Experience with data transformation and validation for database transfers to ServiceNow

• Ability to manage consistency during database migrations