Mid-Level, Senior

Sr Operations Team Lead

Jacksonville, United States of America · On-site

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Line of Business Description:

After receiving a request to resolve a transaction difference, the Balancing and Reconciliation team resolves a wide variety of transaction differences found in settled ledger or bank account activity in Merril Lynch, Pierce, Fenner & Smith or Private Bank accounts. This requires extensive research into transaction history, multiple accounts, ledger activity etc. to understand the root cause of the difference and working with partners on a resolution.

Responsibilities:

Resolves day-to-day problems and executes deliverables within the business unit by researching transaction differences, processing adjustments, and coordinating resolution of outstanding reconciliation items
Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines by reviewing reconciliation activity, confirming balances, and providing required data for regulatory reporting
Manages team workload and provides oversight and direction to team by coordinating reconciliation, recordkeeping, and reporting activities to ensure prompt completion of deliverables
Maintains internal, operational, and financial controls and works within risk appetite of the business unit by overseeing reconciliations, control reporting, secure record retention, and balance verification activities
Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities by analyzing reconciliation trends, exception activity, and reporting results to improve accuracy and operational effectiveness

Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
People Manager & Coach: Knows and develops team members through coaching and feedback.
Financial Steward: Manages expenses and demonstrates an owner’s mindset.
Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

Leadership Development
Performance Management
Process Management
Process Performance Management
Talent Development
Account Management
Client Management
Customer Service Management
Relationship Building
Business Operations Management
Policies, Procedures, and Guidelines
Risk Management
Numerical Reasoning

Required Qualifications:

Minimum of 3 years of experience in operations, finance, accounting, or a related environment
Minimum of 1 year of experience leading, coaching, or developing team members to achieve service, quality, or business objectives
Experience managing operational workflows, prioritizing work, and meeting service level expectations in a high-volume environment
Experience researching complex operational or financial issues, finding root causes, and guiding issues through resolution
Experience identifying and mitigating operational risks while ensuring adherence to established policies, procedures, and controls
Experience using operational data, reporting, or metrics to monitor performance, identify trends, and improve business results
Advanced experience using Microsoft Excel, including formulas, pivot tables, and data analysis techniques, to manage reporting, identify trends, and support operational decision-making

Desired Qualifications:

Experience with balancing, reconciliation, ledger activity, transaction research, or financial recordkeeping
Knowledge of brokerage, banking, retirement, mutual fund, money market, or alternative investment products
Experience supporting regulatory reporting, control reporting, audit requests, or financial record-retention requirements
Education, training, or certification in business, finance, accounting, operations, risk management, or a related field

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift: 1st shift (United States of America)

Hours Per Week: 40

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