Sr Supervisor Consumer Engagement Deployment Center

Be a Part of a Revolutionary Change

At PMI, we're transforming our business to build a smoke-free future. To achieve this ambition, we're looking for talented people who can help us create exceptional consumer experiences and drive outstanding execution across our retail network.

As a Sr Supervisor Consumer Engagement Deployment Center, you will lead the execution of consumer engagement initiatives across indirect retail channels, ensuring best-in-class consumer experiences, strong retail activation, and excellence at the point of sale. You will be responsible for managing a team, collaborating with channel partners, and driving operational effectiveness to support business growth and consumer acquisition objectives.

Your Responsibilities

• Lead and develop a team responsible for consumer engagement deployment and retail execution activities.

• Ensure consistent implementation of consumer engagement programs across indirect retail channels and partner networks.

• Drive execution excellence at the point of sale, ensuring compliance with brand standards and activation requirements.

• Monitor and improve key performance indicators related to channel performance, consumer engagement, and operational effectiveness.

• Build and maintain strong relationships with distributors, wholesalers, retailers, and other external partners.

• Collaborate with cross-functional stakeholders to successfully deploy commercial and consumer-focused initiatives.

• Analyze market trends, consumer insights, and performance data to identify opportunities for improvement and growth.

• Support channel activation initiatives that enhance consumer experience and strengthen brand presence.

• Identify operational gaps and implement solutions that improve efficiency, effectiveness, and overall business performance.

• Lead continuous improvement initiatives and promote operational excellence within the team.

Who We're Looking For

• Experience in retail operations, field sales, consumer engagement, channel management, commercial operations, or related areas.

• Proven people leadership experience with the ability to coach, develop, and motivate teams.

• Strong understanding of indirect retail environments and customer-facing operations.

• Experience managing performance through KPIs and data-driven decision making.

• Excellent stakeholder management and communication skills.

• Strong analytical thinking and problem-solving capabilities.

• Ability to manage multiple priorities and deliver results in a dynamic business environment.

Skills & Capabilities

Core Skills

• Critical Thinking

• Consumer & Market Understanding

• Data-Driven Decision Making

• Category & Portfolio Knowledge

Technical Skills

• Channel Management

• Territory Management

• Consumer Engagement Execution

• Negotiation

• Upselling & Cross-Selling

• Product & Service Knowledge

• Performance Measurement & Analysis

What You'll Bring

• Strong leadership and team development capabilities.

• Solid understanding of consumer engagement and retail execution principles.

• Ability to influence internal and external stakeholders.

• Excellent planning, prioritization, and execution skills.

• A continuous improvement mindset and passion for delivering exceptional consumer experiences.