Claims Advisor

Company:

Marsh

Description:

Marsh is seeking a Claims Advisor to join our Dublin Claims team, a key role within our broader insurance advisory services. This position offers the opportunity to work across a diverse range of insurance lines including Motor, Personal Injury (PI), Marine, Employers’ Liability (EL), and Public Liability (PL), managing claims for large multinational corporate clients. You will play a vital role in delivering expert claims handling and advocacy, ensuring timely and fair outcomes that add significant value to our clients and support Marsh’s reputation as a leading global risk adviser.

In this role, you will manage a portfolio of claims from initial notification through to settlement, working closely with clients, insurers, and internal teams. You will be responsible for developing claim strategies, coordinating with external partners such as loss adjusters and legal advisors, and advocating for clients to achieve appropriate outcomes within policy terms. You will also support complex claims and disputes, ensuring clear documentation and escalation where necessary.

We will rely on you to:

• Manage a portfolio of Motor & Personal Injury (PI) claims end-to-end, from first notification through settlement/closure.

• Set and document claim strategy, timelines, and next steps, maintaining strong diary management and proactive follow-up to drive timely outcomes.

• Advocate for clients by negotiating with insurers and coordinating key stakeholders (clients, insurers, internal teams, adjusters, and legal advisers) to achieve fair outcomes within policy terms.

• Handle complex claims, declinatures, and coverage disputes by producing clear chronologies/summaries, escalating appropriately, and ensuring decisions are well-documented.

• Deliver accurate reporting/MI and audit-ready records to support renewals and stewardship meetings, while maintaining compliance with governance, conduct standards, GDPR, and internal controls.

What you will need to have:

• Relevant insurance claims experience, ideally including complex and/or high-value claims across multiple insurance lines.

• APA (Accredited Product Adviser) qualified as a minimum.

• Strong IT capability, including proficiency in MS Office.

• Strong communication and relationship-management skills with a client-first mindset.

• Proven ability to work under pressure, manage deadlines, and maintain high-quality, compliant documentation.

• Experience preparing claims reports and coordinating with external partners (e.g., loss adjusters, solicitors, forensic accountants).

What makes you stand out:

• 3+ years insurance claims experience, including handling complex or high-value claims.

• Experience preparing and presenting claims experience reporting and insights for renewal/claims review meetings.

• Experience coordinating with external vendors (adjusters/legal) and managing contentious matters.

• Qualified Chartered Insurance Professional (CIP).

• Demonstrated coaching/mentoring capability and/or prior people leadership experience (where applicable to the role).

Why join our team:

• To be part of a company with a strong brand, committed to making a difference in people's lives.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at reasonableaccommodations@marsh.com to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.