Dispatch Center Manager

Our associates celebrate lives. We celebrate our associates.

For a Market, supervises scheduling of resources and automotive vehicles relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES

Dispatching/Paperwork

• Receives first call. With care and empathy, asks appropriate questions to obtain initial information; enters information into proprietary software. Contacts and dispatches Removal Technician.

• Review Removal Technician paperwork for completeness and accuracy; contacts Removal Technician to resolve issues. Processes removal paperwork and may assists embalming recordkeeping.

• For a Market, creates Transportation and Removal work and on-call schedules for visitations, services, transfers, and removals. Schedules both vehicles and staff. Takes into account time off, holidays, and seasonal volumes. Reviews work schedule with Field Leadership and revises work schedule as needed. Communicates and posts work schedules. Makes revisions as necessary to meet changing business demands.

• Ensures vehicles are maintained, clean, stocked appropriately, and fuel card procedures are followed. Maintains vehicle maintenance and inspection schedules, scheduling as appropriate. Schedules vehicle maintenance or repair.

Procurement

• Maintains Transportation and Removal Technician supplies and PPE. Inventories and reorders as appropriate to ensure sufficient inventory. Sources vendors as needed.

• May maintain inventory for caskets and cremation containers. May order special requests.

• May maintain general office supplies for their physical location. May schedule automatic recurring PPE or office supply orders for locations in Market

People Development

• Leads by example exhibiting professional behaviors and communication

• Provides development and performance feedback to management

EDUCATIONAL/EXPERIENCE/MINIMUM REQUIREMENTS

Education:

• High school diploma or GED equivalent

Certification/Licensure

• Current state driver’s license with an acceptable driving record

Experience:

• Three (3) years scheduling or logistics experience

• Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively meet business needs

Knowledge, Skills & Abilities:

• Ability to resolve issues in accordance with company goals and objectives

• Professional verbal and written communication and interpersonal skills

• Ability to prioritize and organize effectively with a keen sense to detail

• Ability to work in a fast paced, high pressure environment

• Ability to multi-task using multiple software programs simultaneously

• Proficient MS Office suite skills

• Proficient database software skills and understanding of automated workflow

Postal Code: 85009

Category (Portal Searching): Operations

Job Location: US-AZ - Phoenix