Mid-Level, Senior
We are One Team. We make it happen. We are Unstoppable.
BABEL is a multinational technology consultancy specialized in applying its services and technological knowledge to the digital acceleration processes of its clients, large companies and public organizations.
What is our strategic plan?
We look to the future! Our Hyperspace 2029 strategic plan promises to be an exciting journey, full of opportunities to grow and develop professionally. Reaching 1 billion in turnover, a challenge that we are sure that with the collaboration and talent of our people, will be another success story that we will write together.
What are we looking for?
Monitor systems, platforms and infrastructures, ensuring the early detection of alerts, incidents and events.
Manage first-level incidents and requests following defined procedures and standards.
Execute operational and support tasks following established runbooks and procedures.
Classify, prioritize and escalate incidents according to criticality and impact.
Collaborate in the operational continuity of the service through the follow-up and updating of incidents and events.
Document operational actions, incidents and procedures in accordance with the service's standards.
Prepare basic operational reports and shift handovers.
Ensure compliance with SLAs and operational standards within their scope.
Use monitoring, operation and ITSM management tools.
Resolve incidents by executing initial containment and recovery actions following approved procedures, and escalate incidents outside their scope of action.
Contribute to the continuous improvement of the service's procedures and operations.
Follow up on incidents until their resolution.
What do we offer?
Babel, the great way to achieve success.
Do you want to be part of an expanding, committed and innovative team that makes history every day? At Babel, we accompany you on your path to success. We believe in the talent of people and we want to enhance it by offering you a great work environment based on collaboration and solidarity.
Working at Babel is much more than working in a company, it is joining a team of people with a shared mission and a company model focused on values.
And we do so by promoting diversity, equity and inclusion, guaranteeing equal opportunities to all candidates, in an environment free of any type of discrimination.
In addition,
We are committed to work-life flexibility. (Vacation point system, teleworking and flexibility).
We invest in the training of our Babelievers.
We invest in your physical and emotional health. (Private Medical Insurance/Life Insurance, personal trainer and wellbeing program).
We also invest in your free time (Nature activities, sports championships, subscription to streaming platforms (e.g. Netflix))
We participate in the growth of the company and recognize the participation of each person (Benefits Bonus).
We focus on working with the latest technologies and innovative projects, but above all, we accompany digital transformation and bring technology closer to society.
Do you accept the challenge? We are waiting for you!
In compliance with current data protection regulations, we inform you that the data controller of your personal data is GRUPO BABEL (consult companies in the privacy policy), and will use them to manage your selection processes, both current and future, and the rest of the purposes described on the website. This treatment is based on the candidate's consent. The personal data collected will not be transferred to third parties under any circumstances except for express legal obligations. You can exercise your data protection rights at data.protection@babelgroup.com. All information about our privacy policy on our website.
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