Mid-Level

Voice Recognition Executive with Italian

Sofia, Bulgaria · Hybrid

Job Description

This role is accountable for the accurate and timely human validation of Voice-to-Text price and promotion records collected on in-store Field Audits before held store data continues to downstream processing.

Responsible for reviewing prioritized exceptions, listening to the associated auditor audio, validating the transcription and business values, typing evidence-based corrections in the appropriate local language, saving completed work, and submitting the store after the required review is complete.

Responsible for applying approved review rules consistently and escalating records that cannot be validated reliably rather than making unsupported assumptions.

Job Responsibilities

Access and operate the Human-in-the-Loop (HITL) Back Office and user interfaces on a daily basis.
Play and assess the associated audio and compare what was spoken with the displayed local-language transcription (typically, item selling price and promotion information)
Correct inaccurate transcription, price or promotion values only when supported by the audio; enter accurate local-language transcription and add concise comments when useful or required.
Document and escalate missing, inaccessible or unclear audio, language uncertainty, inconsistent status and unexpected application errors through the approved support route.
Meet assigned quality, productivity and timeliness expectations; participate in calibration, coaching and refresher training; and report recurring transcription, audio, interface or process issues with clear examples.

Qualifications

High school diploma, vocational qualification or equivalent combination of education and relevant operational experience.
2+ years of experience in data validation, data processing, price collection, transcription review, quality control or a comparable operations role.
Proficiency in the local language or languages assigned for review, including the ability to understand spoken price and promotion terminology and enter accurate local-language transcription. Project languages: Italian, French (European)
Working English sufficient to follow global procedures, training and support communications. Fluent Italian language.
Strong listening skills and attention to detail, with the ability to compare audio, text and numeric values accurately.
Ability to follow standard operating procedures, filters and decision rules consistently while managing repetitive, high-volume work.
Sound judgment to distinguish an evidence-supported correction from an uncertain case and to escalate rather than guess.
Basic proficiency with browser-based operational applications, data grids, filters and comments; spreadsheet familiarity is desirable.
Prior experience with NIQ Data Acquisition processes or Human-in-the-Loop workflows is desirable.

We offer:

Food vouchers € 62
Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products
Life Insurance
Multisport card (self-funded by the employee)
A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
Additional paid leave of 3 days in case of no overdue leave days from previous year
Free access to LinkedIn Learning platform

In addition:

Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
Stable employment in a dynamic and international environment with an established position on the market.
Volunteer time off (Global Volunteer Day)
Free Employee Assistance Program (EAP) – confidential counselling for emotional well-being
Office located close to the city center, easily accessible by public transportation

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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