Customer Account Manager - Hospitality/Lodging (Remote Position) (Seattle, WA, US, 98104)

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

This role will be primarily focused on managing, retaining, and accelerating growth with national lodging and hospitality account partners. Leveraging Nestlé Professional Solutions’ broad food and beverage portfolio, we are seeking an experienced and accomplished executive salesperson with a proven track record building mutually beneficial partnerships with hotel brands, lodging management companies, hospitality procurement organizations, and other national account partners across the hospitality ecosystem. The ideal candidate will bring direct experience working with lodging customers in the food and beverage space and the ability to translate brand, operator, and guest needs into scalable commercial programs.

In this role, you will be responsible for owning and expanding key relationships with lodging and hospitality partners, including national hotel brands, ownership groups, management companies, and foodservice procurement stakeholders. You will strengthen existing partnerships through contract management, national program development, food and beverage solution selling, and multi-property expansion initiatives. Collaboration with field sales, category, marketing, finance, operations, and customer teams will be essential to ensure seamless execution across national lodging systems and consistent delivery against partner expectations.

Summary of Core Responsibilities & Qualifications

Strategic Lodging & Hospitality Partnership Leadership

• Establish and cultivate executive-level relationships with decision makers across national lodging brands, hotel management companies, ownership groups, hospitality procurement organizations, and food and beverage stakeholders

• Build compelling proposals that connect guest experience, operator needs, brand standards, consumer insights, and financial value through a strong storytelling approach

• Create and execute joint business plans, account strategies, and performance reporting for lodging partners and internal stakeholders

• Source and analyze customer, channel, consumer, and property-level insights to identify growth opportunities and inform business decisions

• Develop deep expertise in the lodging and hospitality channel to serve as a trusted subject matter expert on national account dynamics, food and beverage programming, and operator execution needs

Deal Making

• Manage and execute complex, high-impact partnership agreements and food and beverage programs with existing national lodging account partners

• Conduct thorough cost-benefit analyses of hospitality partnerships, including brand fit, property-level scalability, program economics, and long-term growth potential

• Demonstrate strong executive presence, commercial maturity, and negotiation discipline when engaging with senior lodging, procurement, brand, and operator stakeholders

Cross-Functional Collaboration & Program Management

• Lead cross-functional teams across marketing, category, digital, finance, operations, and field sales to analyze hospitality account performance and shape initiatives that can be executed consistently across national lodging systems

• Direct new program implementation, national account rollouts, and multi-property expansion plans while ensuring alignment with enterprise priorities, customer brand standards, and operational requirements

• Serve as the voice of the lodging customer internally and represent Nestlé Professional Solutions externally with hospitality partners, procurement groups, and food and beverage decision makers

Summary of Requirements: Ideal Candidate will have:

• 4-year Bachelor’s degree

• Direct national account sales, strategic account management, or general management experience with lodging, hospitality, premium/luxury, or food and beverage organizations; prior experience supporting national hotel brands, lodging management companies, hospitality procurement organizations, or similar partners strongly preferred (8+ years)

• Demonstrated experience selling, negotiating, or managing food and beverage programs within the lodging and hospitality channel

• National program management experience, including multi-property or multi-unit rollouts across complex customer systems (3+ years)

• Complex contract negotiation experience with national accounts, procurement organizations, or enterprise-level customer partners (3+ years)

• Foundational financial acumen with the ability to evaluate program economics, customer profitability, and long-term partnership value

• Functional knowledge of marketing, operations, finance, customer strategy, and competitive dynamics within hospitality and foodservice environments

• Ability to adapt strategies, build plans, and thrive in ambiguous environments with multiple internal and external stakeholders

• Functional knowledge of Request for Proposal (RFP) processes, customer bid requirements, and proposal submissions

• Skilled at simplifying complex material and communicating in a concise, executive-ready, and customer-relevant way

#LI-NK1

Salary: $120,000.00 to $160,000.00 per year

Bonus Eligibility: Yes

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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Job Requisition: 420049