Senior PIDS Support Engineer

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About this opportunity:

We are now looking for a senior PIDS Support Engineer to deliver expert technical support on product introduction, deployment, and customer support, resolve complex technical issues, ensuring system reliability and and drive high customer satisfaction across multiple regions.

Working as a senior PIDS Support Engineer requires both deep and broaden knowledge within Packet core products and solutions. You will work, collaborate, and communicate in an international environment, interacts with cross-functional teams, designers, and customer technical staff.

What you will do:

• Diagnose, analyze, and resolve technical problems to minimize operational impacts on customer networks.

• Provide advanced technical support for FLV, FFI and deployment, addressing complex technical challenges in customer deployments.

• Troubleshoot mobile/core network components (EPC/4G: MME, SGW, PGW, PCRF; 5G: AMF, SMF, UPF, PCF, NSSF, AUSF, UDM, NRF) and related functions

• Take active part in emergencies, contributing to timely fault isolation and restoration of customer solutions and networks.

• Collaborate with product development teams to provide feedback that drives product enhancements and quality improvements.

• Mentor and train junior support engineers; contribute to global support processes and service improvements

The skills you bring:

• 5+ years in technical support or related engineering role;

• Rich knowledge of Packet Core network products and solution (GTP, NGAP/S1AP, PFCP, Diameter, SIP, SCTP)

• Rich experience in troubleshooting and outstanding problem-solving skills

• Experience with NFV/cloud-native deployments, containers, Kubernetes, and orchestration tools

• Understanding of Linux/Unix environment, IP protocols and IP-based routing

• Excellent written and verbal communication in English

• Excellent collaboration skill and teamwork spirit

Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Korea (the Republic of) (KR) || Seoul

Req ID: 786955