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About this opportunity:

Are you interested in improving how external service providers become ready to support Ericsson projects and managed services? This master’s thesis focuses on the onboarding process for Approved Service Providers (ASPs). The study will map the current process from onboarding initiation through supplier, member, technical, safety, access, training, and project readiness activities. It will investigate how multiple systems, handovers, approvals, data requirements, and exception paths influence lead time and process variation. By benchmarking Ericsson’s approach with comparable industries such as telecom, IT managed services, engineering, construction, utilities, and technical field services, the thesis will identify opportunities to simplify, standardize, automate, and better integrate the onboarding journey while maintaining compliance, security, quality, and occupational health and safety requirements.

What you will do:

• Map the current ASP onboarding process, roles, systems, handovers, and exception paths

• Analyse a sample of onboarding cases, including lead time, waiting time, rework, and delays

• Identify the main bottlenecks and causes of process variation

• Benchmark supplier onboarding practices in three to five comparable industries

• Develop a target-state onboarding process and improvement opportunities

• Define KPIs for lead time, first-time-right, automation, exceptions, and readiness

• Recommend a prioritized roadmap to reduce onboarding lead time and improve transparency

The skills you bring:

• Strong process-analysis and academic research skills

• Interest in sourcing, supplier management, operations, and digital transformation

• Experience with Lean, process mapping, BPMN, process mining, or service design is an advantage

• Ability to analyse structured data and conduct stakeholder interviews

• Understanding of procurement, compliance, quality, or supplier-readiness processes is useful

• Ability to communicate clearly with business, technical, and external stakeholders

• Curiosity, structured problem-solving, and a practical improvement mindset

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Sweden (SE) || Stockholm

Req ID: 790823