Service Delivery Manager

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About this opportunity:

• Job Location: Plano, TX

• Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

Ericsson is seeking a highly motivated and results-driven Project Manager to support the successful execution of large-scale supply chain and hardware delivery projects across hyperscale customer environments throughout the Americas. This role is responsible for the day-to-day management and execution of third-party hardware deliveries and associated services through Ericsson’s supply chain to customer locations, ensuring projects are delivered safely, on time, within budget, and to Ericsson’s high-quality standards.

The ideal candidate will work closely with Service Delivery Managers, Logistics Managers, customers, vendors, and internal stakeholders to coordinate project execution, monitor performance, manage costs, and ensure timely completion of project deliverables. Working in a fast-paced and rapidly evolving environment, the Project Manager will leverage data, reporting, and strong organizational skills to drive efficient delivery while supporting customer satisfaction and operational excellence.

What you will do

As a Project Manager, you will play a critical role in the successful execution of hardware logistics and supply chain projects. You will provide project coordination, financial oversight, reporting, and customer support while ensuring adherence to established processes and delivery commitments.

Key responsibilities include:

• Manage the day-to-day execution of hardware and logistics projects, ensuring compliance with project schedules, budgets, and delivery milestones.

• Coordinate with Logistics Managers and operational teams to track hardware movement, delivery status, and project progress.

• Maintain project plans, schedules, risks, actions, issues, and dependencies throughout the project lifecycle.

• Prepare and distribute project status reports, dashboards, KPIs, and customer updates.

• Monitor project financials, including budget tracking, forecasting, cost management, and variance reporting.

• Support customer meetings, governance reviews, and stakeholder communications by providing accurate project data and reporting.

• Track project deliverables and coordinate cross-functional teams to ensure timely execution and issue resolution.

• Manage project escalations and support risk mitigation activities to minimize delivery impacts.

• Ensure timely processing and reconciliation of goods receipts and other project-related financial transactions.

• Prepare project close-out documentation, customer acceptance records, lessons learned, and final close-out packages.

• Support process improvement initiatives, reporting enhancements, and automation opportunities to improve project execution.

• Coordinate with vendors, suppliers, and internal stakeholders to ensure project requirements and delivery commitments are met.

The skills you bring

To be successful in this role, you combine strong project management, organizational, and financial management skills with the ability to coordinate multiple stakeholders and priorities in a dynamic environment.

Qualifications and experience include:

• Bachelor’s degree or higher in Business, Supply Chain Management, Engineering, Operations, Logistics, Telecommunications, or a related field.

• Minimum of 5 years of experience in project management, supply chain operations, logistics, service delivery, or related operational functions.

• Experience managing project schedules, budgets, status reporting, and customer deliverables.

• Knowledge of hardware logistics, transportation operations, customer delivery processes, and supply chain operations.

• Strong financial acumen with experience tracking budgets, forecasts, costs, purchase orders, invoicing, and goods receipt processes.

• Excellent analytical and problem-solving skills with attention to detail and accuracy.

• Strong customer relationship, stakeholder management, and communication skills.

• Proven ability to coordinate and influence cross-functional teams in a matrixed environment.

• Experience managing project risks, issues, escalations, and project close-out activities.

• Advanced proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Power BI, with the ability to translate data into actionable business insights.

• Highly organized, results-oriented, and capable of managing multiple priorities while consistently meeting project commitments.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Service Delivery Manager

Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.