Operational Excellence Manager

Join our Team

About this opportunity:

Ericsson invites passionate and ambitious individuals to join our team as a Service Delivery Manager. In this pivotal role, you will have the opportunity to enhance the productivity of our delivery workforce by providing high-quality frameworks, tools & processes enabling strategy execution. You will be responsible for developing and implementing innovative delivery models to cultivate an environment that fuels global efficiency and promotes profitable growth.

What you will do:

• Implement delivery models, frameworks, transformative ways of working to support global efficiency and profitable growth.

• Performance management including monitoring, measuring, and analysing domain performance. Continuously drive efficiencies culture, automation, continuous improvements, and excellence in service delivery

• Drive various operational reviews, Monthly Business Reviews/Governance across Business Units

• Performance analysis and benchmarking across domains, units and related industries driving best practices

• Managing ML, AI and automation for data analytics, to an existing service and driving actions through the delivery flows.

• Adhere diligently to group, legal, financial directives, and data security and privacy

• Work closely with senior stakeholders on high-impact initiatives/guidelines

The skills you bring:

• Education: Bachelor’s degree or higher – B.Tech/M.Tech and MBA (Preferred)

• 5+ years of professional experience in Business Operations, Strategy, Consulting, Automation, AI & Analytics across Telecom, IT and related domains

• Skills: Strong storytelling, analytical and problem-solving abilities; proficiency in Microsoft Tools

• Knowledge Sharing and Collaboration Skills.

• Data Analytics, Financial Acumen & AI/ML Concepts.

All academic credentials must be from recognized and accredited institutions and are further subject to verification

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us

We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Primary country and city: India (IN) || Gurgaon

Req ID: 788226