SNOC Egypt Manager

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About this opportunity:

SNOC Manager is responsible for Satellite NOCs activities to ensure quality delivery on the committed operational and financial targets, to initiate improvement plans based on deviations detected in collaboration with delivery stakeholders, to track, report and improve MS contract efficiency targets through automation initiatives and Global best practice adoption.

Join our Team

What you will do:

• Embracing and supporting BCSS strategic initiatives such as SDE plans

• Responsible for local SNOC efficiency targets.

• Responsible to secure that the quality and cost of the services delivered by the SNOC are in accordance to the expected levels agreed through WLA for MS Network

• Focus on operational and financial performance in accordance to the WLA, covering service delivery performance.

• Focus on productivity and efficiency of the delivery team under their responsibility

• Ensure optimal team dimensioning with respect to the scope of delivery.

• Build strong collaboration and team-spirit across the delivery teams to enable performance towards overall account and regional targets

• Develop and maintain excellent relationships with both internal and external customers

• Responsible for Operational Management: ensure that the Service Delivery by the Operations teams are compliant as per the contractual SLAs and drive Operational Excellence end to end

• Ensure any over-delivery is identified and highlighted towards management

• Responsible for Internal Governance for MS Contracts to monitor that costs booked to a contract are in-line with WLA and delivery performance is meeting required WLA targets.

• Responsible for Contract Transformation & Handover: operational preparedness for the new contracts / Change request for running contracts

• Accountable & responsible for defining pyramid per MS contract

• Accountable and responsible for automation targets and initiatives.

The skills you bring:

• Telecom Managed Services experience from vendor and/or service provider

• BSc or equivalent degree

• Previous experience from managing contract delivery (5+ years required)

• Management experience (10+ years)

• Resource management (including budget management)

• Highly developed line management skills and leading by example.

• Self-motivated and works well under pressure.

• Performance and results oriented with good skills in leading and motivating people and conscious of responsibility and empowerment.

• Highly developed skills in interpersonal communication and ability to communicate effectively on an executive level, both internally and externally.

• Customer oriented and business minded – has a consultative approach and focus on profitability.

• Highly developed skills in driving change.

• Ability to prioritize and plan own work to meet assigned schedules and targets.

• Ability to work efficiently as part of a global delivery team

• Analytic with strong problem-solving capability.

• Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.

• Highly developed knowledge in diversity awareness

• Good conflict management skills.

• Good English language skills oral and written.

• Contract delivery language will be a plus.

• Good knowledge of products and systems in the customer’s network.

• Good knowledge and understanding of the customer’s business situation.

• Deep understanding of the managed service delivery business requirement

• Deep understanding of the Ericsson Service Delivery Processes for Managed Services and Hosting

• Impact and results focused, comfortable in questioning the status-quo to drive positive high impact change

• Highly adaptive, and thriving in a rapidly changing environment

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Egypt (EG) || Cairo

Req ID: 790988