CN Solution Delivery Transformation

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Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

About this opportunity:

As Head of Core Networks Solution & Delivery Transformation - Americas, you will be part of the Americas CSS Core Networks leadership team. You will help define and drive the strategy to elevate our competitive position in solutioning and service delivery, moving toward a unified, modern, data-driven, software-first operating model across Core Networks. You will accelerate adoption of the Global Assets Playbook and build out the modern Automation + AI framework to improve quality, time-to-market, reusability and continuous improvement in production. Success will require tight collaboration across BA CN, SDU, GFGO, CSS, NEW and other peer organizations, while balancing long-term strategic direction with pragmatic near-term value delivery.

What you will do:

• Own and evolve the SSD_OS roadmap, translating strategy and stakeholder input into a prioritized portfolio of business-outcome use cases across solutioning, delivery, lifecycle management, troubleshooting and O&M.

• Define what should be industrialized and adopted, the expected outcomes and priority order. Equip accountable director peers with execution priorities, decision context and planning support while ownership remains with them.

• Shape and drive the Automation + AI direction across solutioning and service delivery flows, including reusable agent patterns, skills and prompts, human validation, APIs and MCP-ready interfaces, data access, orchestration and integration requirements.

• Define the enabling guardrails and readiness expectations for data, security, privacy, compliance, observability, quality evaluation and AI cost transparency, working with the accountable platform and execution owners to resolve cross-organizational dependencies.

• Lead a small team of senior individual contributors and mobilize matrix programs across organizations, with clear actions, risks, mitigations, prioritized asks and support needs.

• Define and operate the executive and operational performance drumbeat, tracking adoption, quality, reuse, effort reduction and measurable business value.

• Develop compelling communication assets for executive alignment, customer and Customer Unit roadshows, and execution handoffs, linking priorities to measurable outcomes.

• Continuously listen to internal and external stakeholders, convert insights and lessons learned into SSD_OS priorities, and maintain proactive stakeholder engagement at executive and operational levels.

• Willingness to travel for customer and stakeholder engagements, approximately 10–20% of the time.

The skills you bring:

• Bachelor’s degree, preferably in Engineering, Computer Science, IT or other science disciplines.

• At least 10 years of relevant experience.

• Strong experience in customer delivery and program management, with the ability to connect technical complexity to business priorities, investment choices and executive decisions.

• A constructive challenger mindset: action-oriented, comfortable with build, try, learn and adjust, and able to balance longer-term scale with tangible, reusable and replicable near-term wins. Practical awareness of automation, data platforms, APIs, observability and agentic AI is an advantage.

• Excellent communication, listening, influencing and executive stakeholder-management capability.

• Proven ability to structure complex programs, set priorities and deliver measurable business outcomes.

• Ability to lead across matrix organizations and mobilize customers, Customer Units, Business Areas, partners and peer functions toward shared outcomes.

• Strong knowledge of the Core Networks portfolio and operational/business processes.

• Demonstrated experience working across Market Area and Business Area interfaces and processes.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Service Delivery Line Manager

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan ( STV ): Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.