Introduction to the job

Hermes Microvision Inc. (HMI), an ASML company, has been committed to the research and development of the most advanced E-beam Inspection (EBI) tools and solutions for the leading semiconductor manufacturing fabs.Support customer routine cases and projects of e-beam defect inspection and metrology at customer sites. The holder of this position reports to the 1st line APPS leader and provides indirect and direct support to customers, and direct escalation and competency support to operations.

Role and responsibilities

• Provide technical support / recipe setup at customer sites.

• Troubleshoots recipe / equipment problems.

• Complete on-site diagnostics and service calls.

• Responds to emergency service calls as required.

• Instructs customer operating technicians on system operation and maintenance.

• Help the sales department with customers needing help or advice in applying the company’s products.

Required Qualifications

• Masters Degree.

• Engineers with greater than 2 years’ experience in a CS support department for high tech products.

• Engineers with at least 1 years of semiconductor industry experience preferred.

• Must take ownership for solving issues and ensures escalations take place.

• Take proactive action for prevention or repeating error.

• Capable of resolving most issues without assistance & highly independent in a shift position.

• Ability to make decisions in the priority of problem solving.

• Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports

• Take initiative and ownership to increase skill and knowledge level in team.

• Document knowledge systematically and in an accessible way.

• Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective.

• Clear and effective communication skills required.

• Proficient in MS Office (MS Word, Excel, PowerPoint).

• Ability to thrive in a very dynamic and high pace environment.

• Multi-task team player with good ability to work under different working environment pressures.

• Excellent customer interface skills is required.

• Open for cultural differences and able to work with a site of different cultures. and WOW.

• Motivated, pro-active, self-driven, and flexible.

• Strong customer focus.

• Verbal and written language skills in English.

Working Schedule

• Standard working hours: Monday to Friday, 09:00-18:00

• May be required to work overtime and provide on-call support, including weekends and holidays, based on customer needs. Customer support activities may be performed as required during these periods.

• Domestic and international travel may be required depending on company needs.

Travel %

• 20% - 25%

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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