Senior Field Service Representative

Travel Requirement: Up to 75% Location: Remote / Field-Based

Position Summary

The Senior Field Service Representative is responsible for the installation, commissioning, maintenance, troubleshooting, and repair of liquid cooling systems supporting mission-critical and high-density computing environments. As part of the Fly Squad, this role provides rapid-response technical support across customer sites throughout North America and may support global deployments as needed. The ideal candidate combines strong mechanical, electrical, and controls troubleshooting skills with a customer-focused mindset and the ability to operate independently in demanding data center environments.

Key Responsibilities

Field Service & Technical Support

• Install, commission, and start up liquid cooling systems, including CDUs, pump skids, manifolds, and associated cooling infrastructure.

• Perform preventative maintenance, inspections, and corrective repairs on liquid cooling equipment.

• Diagnose and resolve mechanical, electrical, controls, and communication-related issues.

• Conduct root cause analysis and document findings, corrective actions, and recommendations.

• Support emergency service calls and critical customer escalations.

Leadership & Customer Engagement

• Lead Fly Squad field personnel during complex installations, commissioning activities, maintenance events, and customer projects.

• Serve as the onsite project lead, coordinating daily activities, technical execution, safety compliance, and communication among customers, contractors, commissioning agents, and internal teams.

• Act as the primary liaison between Motivair and the customer, ensuring clear communication of project status, technical issues, risks, and resolution plans.

• Provide technical leadership, mentoring, and direction to field technicians and service partners while maintaining a collaborative team environment.

• Drive successful project execution by facilitating coordination between engineering, operations, sales, and customer stakeholders.

• Represent Motivair professionally at customer sites and maintain strong customer relationships that promote trust, satisfaction, and long-term business growth.

Commissioning & Startup

• Execute equipment startup procedures and validate operational performance.

• Verify installation quality and compliance with engineering specifications.

• Support factory acceptance testing (FAT), site acceptance testing (SAT), and commissioning activities.

• Coordinate with customers, contractors, commissioning agents, and internal teams.

Customer Support

• Serve as the primary technical representative during onsite engagements.

• Provide technical guidance and operational training to customers.

• Maintain professional communications and deliver exceptional customer service.

• Develop strong working relationships with data center operators, contractors, and service partners.

Documentation & Reporting

• Complete service reports, maintenance records, and expense documentation accurately and on time.

• Update service activities within CMMS, CRM, or other business systems.

• Provide detailed recommendations for equipment reliability and performance improvements.

• Support warranty evaluations and technical investigations.

Safety & Compliance

• Adhere to all company safety policies and customer site requirements.

• Perform work in accordance with OSHA and industry safety standards.

• Participate in job hazard analyses and risk assessments.

• Maintain required certifications and safety training.

Required Qualifications

• Associate degree in Engineering Technology, Electronics, HVAC, Mechanical Systems, or equivalent experience.

• 5+ years of field service experience supporting mission-critical equipment, industrial systems, HVAC, chilled water, or liquid cooling solutions.

• Experience troubleshooting mechanical, electrical, and control systems.

• Ability to read and interpret schematics, wiring diagrams, P&IDs, and technical documentation.

• Strong computer skills, including Microsoft Office applications and service management systems.

• Valid driver's license and ability to obtain a passport for international travel if required.

• Ability to travel up to 75%.

Preferred Qualifications

• Experience supporting liquid cooling technology in data centers.

• Knowledge of CDU operation, pumps, heat exchangers, PLCs, sensors, and control systems.

• Experience with Schneider Electric, Vertiv, Motivair, Liebert, Stulz, or similar mission-critical cooling equipment.

• Data center commissioning and startup experience.

• Electrical troubleshooting experience up to 480 VAC.

• OSHA 10/30, NFPA 70E, or similar safety certifications.

Key Competencies

• Advanced troubleshooting and problem-solving skills.

• Strong customer service orientation.

• Ability to work independently with minimal supervision.

• Excellent verbal and written communication skills.

• Adaptability in fast-paced environments.

• Strong organizational and time management skills.

• Team collaboration and technical mentoring capabilities.

Physical Requirements

• Ability to lift up to 50 pounds.

• Ability to stand, walk, bend, climb ladders, and work in data center environments for extended periods.

• Ability to travel frequently via air and ground transportation.

• Ability to work extended hours and occasional weekends when supporting critical customer needs.

Success Measures

• Customer satisfaction and service quality.

• First-time fix and resolution rates.

• Timely completion of service documentation.

• Safety performance and compliance.

• Equipment uptime and reliability improvements.

• Effective support of commissioning and startup activities.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.