SUPERVISOR - London

ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo.

Role: Supervisor Brand: Intimissimi - Calzedonia Contract: Full-time, 40 hours per week Reports to: Assistant Store Manager, Store Manager, District Manager & Area Manager

About the Role

As a Supervisor you will support the Store Manager with sales, customer service, team management and daily store operations, ensuring high standards and achievement of store targets.

What You'll Do

• Drive sales performance and achieve store targets and KPIs.

• Deliver excellent customer service and support the team in handling customer queries, complaints and returns.

• Maintain high standards of store presentation, visual merchandising and cleanliness.

• Support stock management, deliveries and provide feedback on stock and collection performance.

• Supervise, motivate and develop the team, organising daily tasks, rotas and priorities.

• Support HR administration and store operations in the absence of the Store Manager.

• Monitor sales, stock and store KPIs, ensuring accurate reporting and follow-up.

Profile

• Previous experience in a retail supervisory or management role.

• A passion for fashion and delivering outstanding customer service.

• Strong leadership and communication skills.

• Commercial awareness and a results-driven mindset.

• Excellent organisational and problem-solving abilities.

• Flexibility to work weekdays, weekends and bank holidays.

What do we offer

• Monthly Bonus: Earn a monthly bonus based on store performance.

• Monthly Travel Scheme

• Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.

• Generous Uniform Allowance: Receive a uniform allowance per brand.

• 30 Days Paid Holidays

• Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.

• Career Progression and Personal Development: Opportunities for growth and development within the company.

• Referral Scheme: Benefit from our employee referral program.

• Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.

Join the ONIVERSE UK family now!

Joining ONIVERSE means becoming part of a global family that prioritizes personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within. If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part of a company that not only values your skills but also your potential.

Apply now and don’t miss the chance to join us!