Performance Analyst

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: The Performance Analyst has responsibility on an account/platform for data, reporting and analytics processes that touch all aspects of service delivery to be consistent with corporate standards. This role is critical to the success of the client relationship in driving performance management, process improvement and innovation through fact-based decision making. Using experience, you will uncover several perspectives on a problem or opportunity, determining any and all drivers or barriers to successful performance, and make recommendations based on what is discovered. You will understand contract key performance indicator and reporting requirements and client expectations while devising and promoting creative data visualization to derive actionable intelligence. You will develop automated tools and dashboards to provide real-time insights to business data, analyze trends of monthly Key Performance Indicator results for performance improvement concepts, and provide subject matter expertise for all data-related processes and analyses. Your ability to process large amounts of data in an organized manner, use advanced statistical concepts to determine significant sources of variability, and convey complex concepts into widely accepted language is essential to success in this role.

What your day-to-day will look like:

• Understand contract key performance indicator and reporting requirements and client expectations

• Devise and promote creative data visualization to derive actionable intelligence

• Perform data modeling, analysis and compilation of quantitative data

• Forecast and trend performance data while performing process mapping and efficiency analysis

• Develop recommendations based on data interpretation and analysis to transform behaviors and techniques

• Develop automated tools and dashboards to provide real-time insights to business data

• Use advanced statistical concepts to determine significant sources of variability

• Provide subject matter expertise for all data-related processes and analyses

• Analyze trends of monthly Key Performance Indicator results for performance improvement concepts

• Create, maintain, and optimize account-wide client-facing dashboards

• Draft and distribute reports weekly, monthly, quarterly, and annually

• Develop visualizations that will be used to tell a story and provide actionable intelligence.

Required Qualifications:

• Bachelor's degree in Finance, Information Technology or related field

• 2-4 years of work experience

• Strong experience working with relational databases and large data sets

• Strong SQL skills

• Strong visualization skills with systems such as Tableau, PowerBI, and Amazon QuickSight

• High level skill with Microsoft Office (Excel, Word, PowerPoint) and Smartsheet

• Ability to process large amounts of data in an organized manner

• Ability to deal comfortably with senior managers and present without undue tension and nervousness

• Technical learning ability with capacity to pick up on technical things quickly and learn new skills and knowledge

• Strong communication skills with ability to convey complex concepts into language that can be widely accepted and easily articulate ideas and logic behind all approaches.

Preferred Qualifications:

• Alteryx experience

• SharePoint experience

• Experience in facility management, corporate real estate, or related industries

• Advanced statistical analysis experience

• Background in process improvement methodologies

• Experience with additional data visualization and business intelligence tools.

Location: On-site

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location: On-site –San Jose,CRI

Job Tags: GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.