Technical Support Advisor (German - speaking) Onsite MA05

Job Title: Technical Support Advisor (German - speaking) Onsite MA05

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Technical Support Advisor on our team, you will:

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time

• Troubleshoot technical issues and provide timely accurate resolutions

• Educate customers on product usage, updates, and best practices

• Create and manage support tickets to ensure proper tracking and resolution

• Collaborate with internal teams to resolve complex or escalated cases

• Maintain accurate customer records and documentation in internal systems

Key Responsibilities & Tasks:

• Delivers training to OEM´s and assemblers as per request and business needs.

• Deploys high level knowledge in the market and collect information for corrective action & improvement.

• Takes control of OEM´s claim by escalating to key company areas if necessary.

• Coordinates with Supply Chain department for parts pick-ups and replacement shipments.

• Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

• Consults with users to determine steps and procedures taken to identify and resolve the problem.

• Prepares customer reports to track progress on improvement actions

• Performs other related duties as assigned.

Required skills:

• Bike industry or mechatronic background is important

• Excellent verbal and written communications skills

• Excellent interpersonal and computer skills

• Proficient in customer focus skills

• Professional and pleasant telephone and face to face manner

• Availability to travel and visit customers when required

• Strong analytical and problem-solving skills

• Excellent time management and organisational skills

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in German plus an advanced level of English

• Have good disposition to work in a customer service environment

• Have customer care skills – ability to listen to and understand the customers’ need

• 2 year experience in Customer service or Technical Support area

• Can take ownership of, and progress calls to resolution or to escalate call to resolution

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract

• Schedule: Monday to Friday, 09:00 - 18:00

• Salary package: €20,500 gross/year + up to €2,000 gross/year in bonus

• Central office location in Barcelona

• Full paid training on the company and the project you'll be working on

• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1766096

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, German (Required)

Time Type: Full time2026-11-06