Sales Support Coordinator I-3

• Data Reconciliation:

  • Salesforce vs. Xactly Incent: You’ll compare and reconcile sales data between Salesforce (where deals are tracked) and Xactly Incent (the commission system). This involves identifying discrepancies, investigating any mismatches, and ensuring alignment.
  • Maintain an excel tracker for manual adjustments & agreed exceptions.
  • Review daily Error and Reject logs highlighting any concerns or action points to sales manager/s.

• Incentive Statement Accuracy:

  • The analyst reviews and verifies incentive statements generated by the system. They cross-check calculations, commission rates, and eligibility criteria to ensure accuracy.

• Data Quality and Governance:

  • Ensuring data accuracy and governance is essential. You’ll maintain clean and reliable data in the system.
  • Ensure Sales team hierarchy is kept up to date in Xactly removing leavers, adding joiners, updating transfers and changes in compensation related data.
  • Ensure new joiners are given access in a timely manner and ensure prompt issue of plan rules documents & ensure guarantees are paid on time.

• Sales Support and Query Handling:

  • When sales representatives have questions or concerns about their commissions, the analyst provides timely and helpful responses. They research inquiries, address discrepancies, and offer support to sales teams.
  • Ensure proper adoption of the query management process as well as processes that govern queries around sales achieved and targets.

• Ad Hoc Requests and Solutions:

  • Beyond routine tasks, the Commissions Analyst assists with special projects, ad hoc analytical reports, and process improvements related to sales compensation.

Qualifications

• Bachelor’s Degree or completed atleast 2 years in college without any back subjects or failed subjects

• 1-2 years sales compensation (or payroll) experience highly preferable.

• 1-2 years experience with financial analysis of pay related, revenue & sales data a strong advantage.

• Proficient excel skills (lookups, sumifs, pivots etc)

• Analytical mind with a keen attention to detail

• Excellent communication skills with the ability to analyse and explain complex calculations clearly.

• Desire to continuously learn, take on a wide range of tasks and grow with our company.

• Familiarity with Salesforce & Xactly would be a huge plus.

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

For Internal Applicants, below are additional requirements:

• Must not have received any Disciplinary Action within the past 12 months

• Must not have any Attendance and Punctuality issues in the past 12 month

• Must have a Successful or above rating in the last Enabling Performance cycle

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