Process Associate / Junior Process Associate – Contracts Administration (S2C)

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title – Process Associate / Junior Process Associate – Contracts Administration (S2C)

Job Location – Ambattur, Chennai

Are you the One?

Hard Skills

• Bachelor’s degree in commerce, Business Administration, or related discipline

• 1–4 years of experience in Contract Administration, Operations, Shared Services, or related functions

• Experience working with business systems and documentation processes

• Good understanding of contract data validation activities

• Proficiency in Microsoft Excel, Outlook, Word, and basic reporting activities

• Ability to maintain accurate records and audit documentation

• Basic awareness of AI tools such as Microsoft Copilot or similar business productivity assistants

• Ability to write clear prompts to summarize information, structure data, draft communication, and support analysis

• Awareness of automation concepts such as workflow automation, exception handling, approvals, and process triggers

• Basic understanding of how tools such as Power Automate, Power Apps, Power BI, or similar platforms can support business process improvement

• Ability to describe business requirements, process steps, data inputs, outputs, and validation rules for automation opportunities

• Understanding of responsible AI usage, including data privacy, confidentiality, output validation, and human review before decision-making

AI & Automation Awareness Expectations

• Demonstrates curiosity to learn how AI and automation can improve contract administration and business operations

• Uses AI tools as a productivity enabler while applying judgment, validation, and accountability

• Understands that AI output must be reviewed for accuracy, relevance, and compliance before being used

• Can identify simple use cases where automation may reduce repetitive effort, improve data quality, or shorten processing time

• Supports continuous improvement by sharing practical pain points, process deviations, and improvement ideas with the team

• Maintains awareness of data sensitivity and avoids entering confidential or restricted information into unapproved tools

Soft Skills

• Strong attention to detail and commitment to quality

• Good communication and coordination skills

• Time management and prioritization abilities

• Process-oriented and improvement-focused mindset

• Accountability, ownership, and willingness to validate outcomes

• Problem-solving ability with curiosity to explore better ways of working

• Team collaboration skills across process, business, and technology stakeholders

• Learning agility to adopt new digital tools, AI-enabled ways of working, and automation concepts

• Customer-focused approach with a strong sense of service quality and business impact

What will you be doing?

As an Associate – Contracts Administration, you will:

• Perform basic contract validation and data verification activities

• Ensure accurate entry of contract information into business systems

• Review contract requests for completeness before processing

• Maintain proper documentation and audit trails for processed contracts

• Support contract lifecycle activities in accordance with established procedures

• Coordinate internally to resolve incomplete requests and obtain required information

• Adhere to SLA timelines, quality standards, and compliance expectations

• Assist in maintaining contract trackers, dashboards, and status reports

• Escalate discrepancies, process issues, and recurring exceptions when required

• Support audit, control, and compliance requirements

• Use AI-enabled productivity tools responsibly to summarize information, draft business updates, check completeness, and improve day-to-day efficiency

• Identify repetitive manual tasks and suggest opportunities for automation, standardization, or process simplification

• Collaborate with process experts and automation teams by clearly explaining business requirements, exceptions, and expected outcomes

• Validate outputs from AI or automation tools before business use, ensuring accuracy, confidentiality, and human accountability

What do we offer?

• Career progression and opportunities within a global organization

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work

• Comprehensive learning and development programs covering a wide range of professional skills

• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html