Job Description

To meet our current and future capacity needs, our Trade & Customs team in Tilburg is looking for a new colleague. Tilburg is a key location within H&M Group's logistics network, supporting both retail and online business operations across Europe.

We put the customer at the centre of everything we do. Our mission is to ensure products move efficiently through the supply chain and are available when and where our customers need them. To support this mission, we are looking for an ambitious, collaborative, and solution-oriented Trade & Customs Associate to join our team.

As a Trade & Customs Associate, you will play an important role in ensuring the smooth import and export operations of goods moving through our distribution centers. You will work closely with transport providers, customs teams, brokers, warehouses, and internal stakeholders to ensure efficient goods flow, regulatory compliance, and high service performance.

What will be expected of you?

As a Trade & Customs Associate, you will be responsible for coordinating international shipments, supporting customs activities, and ensuring the timely movement of goods across our supply chain.

Your key responsibilities will include:

• Planning and coordinating import flows and cross-docking activities for shipments arriving by sea, air, road, and rail.

• Monitoring inbound shipments and ensuring timely delivery to the distribution centers in the Netherlands (Tilburg) and other countries.

• Coordinating customs clearance activities in close cooperation with internal customs teams and external customs brokers.

• Supporting export processes and cross-border shipments to non-EU destinations in cooperation with internal stakeholders, customs teams, and customs brokers.

• Preparing, reviewing, and validating commercial invoices, proforma invoices, packing lists, and other customs and financial documentation required for export declarations and international shipment movements.

• Reviewing and approving transport, freight, and service provider invoices, ensuring accuracy and budget compliance.

• Communicating daily with transport providers, customs brokers, warehouses, and internal stakeholders to resolve operational issues.

• Tracking shipments and proactively managing transport disruptions, missing cargo, and delivery exceptions.

• Supporting transport insurance claims and follow-up activities when required.

• Maintaining operational reports, statistics, and KPIs to support performance monitoring and continuous improvement.

• Working closely with warehouse operations teams and 3PL partners to ensure smooth execution of supply chain activities.

• Contributing to process improvements and helping maintain efficient and compliant logistics operations.

Who will you work with?

You will collaborate closely with various teams and stakeholders across the H&M Group supply chain, including:

• Internal Trade & Customs Teams

• Transport Providers and Freight Forwarders

• Customs Brokers

• Warehouse Operations Teams

• Distribution Centers in Tilburg and other locations

• Finance Teams

• Planning and Logistics Teams

• External Service Providers and 3PL Partners

Who are you?

We are looking for someone who enjoys working in a international environment and can manage multiple priorities while maintaining a high level of accuracy.

You bring:

• MBO degree and equivalent work experience in logistics, transport operations or international trade.

• Knowledge of customs procedures, supply chain processes and international trade regulations.

• Strong communication skills and excellent command of English, both written and spoken.

• Strong analytical and numerical skills.

• High attention to detail and an ability to work accurately under pressure.

• Good knowledge of Microsoft Office applications, particularly Excel.

• Experience with SAP or transport management systems is considered an advantage.

And as a person, we believe you are:

• Flexible and willing to support operations in a fast-paced, deadline-driven environment.

• Proactive and solution-focused, with the ability to identify issues and resolve them efficiently.

• Curious and eager to learn and develop within logistics and international trade.

• Collaborative and capable of building strong relationships across teams and functions.

• Structured and organized, able to manage multiple tasks simultaneously.

Who are we?

H&M Group is a global company with strong fashion brands. Our purpose is to prove that great design, affordable prices, and sustainable solutions can go hand in hand. We want to make fashion accessible to everyone, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues connected through our shared company culture and values. Together, we use our strengths, skills, and knowledge to make the fashion industry more inclusive and sustainable.

What’s in it for you?

At H&M Group, we are proud of our energetic and welcoming company culture. We offer attractive benefits and extensive global development opportunities.

• Competitive salary

• Staff discount valid across all H&M Group brands, both in-store and online

• Participation in the H&M Incentive Program (HIP)

JOIN US

Our unique strength comes from many things: our inclusive and collaborative culture, our strong values, and our development opportunities. Above all, it is our people who make us who we are.

Does this sound like the next step in your career? Submit your CV in English as soon as possible, and no later than the 3rd of October. Take the next step in your career. Your journey starts here!

Due to our data privacy policy, we only accept applications submitted through our career site.

We are committed to a recruitment process that is fair, equitable, and based on competencies. Therefore, we kindly ask you not to include a cover letter with your application.